Founding Account Manager, Accountant

You will Own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal Become a product expert and help accountants use Kick effectively, guiding them through trial, activation and expansion phases Design repeatable processes across the entire accountant lifecycle: education, adoption, growth and advocacy Work with the CEO and Head of Growth to define and build a repeatable customer growth playbook Track and optimize key metrics like activation rates, net revenue retention and expansion velocity Act as the voice of the accountant and provide clear, structured feedback to the Product, Engineering and AI teams We're looking for someone who Proven 3-5+ years track record of managing customer relationships and driving post-sale outcomes in SaaS Startup experience; you take ownership and do your best work in a fast-paced and adaptive environment Experience working with and supporting a technical audience; bonus if you have previous experience working with accountants or finance Extraordinary written and verbal communication and presentation skills Bonus if Background in accounting, bookkeeping, or financial services Advanced technical qualifications or experience (e.g. CPA, EA, Tax LLM) Empathy for entrepreneurs through experience as a founder or being self-employed Location In person, 4 days per week, at our dedicated downtown Toronto office. What we offer The OTE range for this role is CAD $180,000 - CAD $230,000 Employee-friendly equity (early exercise, extended exercise) Comprehensive health, dental, vision Dedicated office space in downtown Toronto Best-in-class equipment 20 days/year of paid vacation

You will own the post-sale customer journey for accounting firms, managing everything from onboarding to renewal. Additionally, you will collaborate with leadership to design growth playbooks and provide product feedback to internal teams.

The ideal candidate has 5+ years of experience in SaaS customer relationship management and a strong ability to work in a fast-paced startup environment. Experience supporting technical audiences or a background in accounting/finance is highly preferred.

• Health insurance • Dental insurance • Vision insurance • Equity • Paid vacation • Best-in-class equipment

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Account management
• SaaS
• Customer success
• Onboarding
• Product expertise
• Process design
• Customer growth
• Data analysis
• Communication
• Presentation skills
• Accounting
• Bookkeeping
• Financial services
• Technical support

• Customer Service & Support
• Finance & Accounting
• Software
• Management & Leadership
• Technology

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week