Night Auditor

Job summary

The Night Auditor is responsible for processing end-of-day reports, managing guest check-ins and check-outs, and maintaining accurate property records. They also provide attentive guest service, handle inquiries, and ensure the safety and security of the hotel during the overnight shift.

Job details

Pay Range CAD $20.11 - CAD $21.00 /Hr. Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor for the Delta Hotels Guelph Conference Centre in Guelph, ON! Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: Welcome guests and consistently provide friendly and attentive service Demonstrate professionalism at all times and comply with company standards of appearance Maintain confidentiality of guest and proprietary information Process all Night Audit Reports as per company policy, prepare systems for the next day. Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate Thank guest for choosing to stay at our Hotel; let them know we appreciate their business Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link Coordinate with Housekeeping to track and update room status in computer system Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information Obtain vehicle license information and accurately record in guest’s reservation file Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries Communicate with other departments to ensure guest requests are resolved without delay Create reservations providing information regarding special rates, packages and cancellation policy(s) Promote Hotel rewards program and provide details regarding membership and benefits Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch Follow Health & Safety and Emergency policies and procedures Maintain a clean and well organized work area Ability to multi-task and work in fast paced environment Ability to work various shifts including evenings, weekends and holidays Physical Requirements Lift, carry, push, pull, and place objects weighing up to 30 pounds Standing for extended periods of time. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: The pay range for this position is $20.11-$21 per hour, based on experience and qualifications. Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation Pay Daily Pay Available Career Growth Opportunities Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) Employee assistance program Employee discount

What you’ll do

The Night Auditor is responsible for processing end-of-day reports, managing guest check-ins and check-outs, and maintaining accurate property records. They also provide attentive guest service, handle inquiries, and ensure the safety and security of the hotel during the overnight shift.

Requirements

Candidates must have a high school diploma or equivalent and experience with major hotel brand processes. The role requires the ability to stand for extended periods, lift up to 30 pounds, and possess basic computer and math skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation pay
• Daily pay
• Career growth opportunities
• Reduced room rates
• Third party perks
• Employee assistance program
• Employee discount

Listed skills

• Customer service · Preferred
• Front Desk Operations · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Night audit
• Cash handling
• Property management systems
• Communication skills
• Problem solving
• Multi-tasking
• Data entry
• Reservation management
• Health and safety compliance
• Conflict resolution
• Basic math skills
• Computer literacy
• Cash Handling
• Professionalism
• Auditing
• Auditor's Report
• Housekeeping
• Communication
• Computer Literacy
• Confidentiality
• Employee Assistance Programs
• Equities
• Property Management
• Front Office
• General Mathematics
• Problem Solving
• Multitasking
• Hospitality Management
• Reservations
• Attentive Service

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks

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