Night Auditor

Job summary

The Night Auditor is responsible for managing front office operations, including guest arrivals, departures, and payments during the night shift. They also ensure accurate record-keeping and provide professional service to resolve guest inquiries and concerns.

Job details

Pay Range Starting from CAD $19.00/Hr. Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Night Auditor to join our team. If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Night Auditor, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals. Job Purpose The Front Office position is responsible for delivering welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. This position assists guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations. What You'll Do Welcome guests and provide friendly, professional service throughout their stay. Process arrivals, departures, reservations, payments, and guest requests accurately. Respond promptly to questions, concerns, and special requests. Resolve routine guest issues and escalate concerns to management when appropriate. Maintain accurate guest information, records, and shift documentation. Communicate effectively with housekeeping, maintenance, sales, and other hotel departments. Promote hotel services, amenities, and relevant guest opportunities. Follow cash-handling, security, privacy, and hotel operating procedures. Monitor the lobby and front desk area to maintain a welcoming and organized environment. Complete assigned shift responsibilities and maintain effective communication during handoffs. Perform other duties as assigned. Qualifications & Requirements High school diploma or equivalent preferred. Previous hotel, front desk, customer service, or related experience preferred. Strong verbal and written communication skills. Basic computer and cash-handling skills. Ability to remain professional and composed while resolving guest concerns. Ability to work flexible hours, including nights, weekends, and holidays, as needed. What We're Looking For A warm, welcoming professional who genuinely enjoys helping guests. An organized and detail-oriented team member. A calm problem-solver who can handle multiple priorities. Someone who demonstrates professionalism, reliability, and a service-first mindset. Physical Requirements This position requires the ability to: Stand and walk for extended periods and move throughout the front office area. Sit, bend, reach, and lift as needed to complete job duties. Occasionally lift and carry supplies or equipment up to 25 pounds. Use computers, phones, tablets, and standard office equipment for extended periods. Technology & Systems Experience with the following is preferred: Property Management Systems (PMS) Point-of-Sale (POS) systems Microsoft Office Suite Hotel guest-service and communication platforms Amazing Benefits At A Glance Team-Driven and Values-Based Culture Medical and Dental Insurance Paid Vacation, Sick Time & Holidays Employee Assistance Program Career Growth Opportunities & Leadership Development Programs Reduced Hotel Rates Throughout Our Portfolio Employee Referral Program Life Insurance Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More) Why Hotel Equities? At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners. Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies. Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed. Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us. Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.

What you’ll do

The Night Auditor is responsible for managing front office operations, including guest arrivals, departures, and payments during the night shift. They also ensure accurate record-keeping and provide professional service to resolve guest inquiries and concerns.

Requirements

Candidates should have a high school diploma or equivalent and previous experience in hospitality or customer service. Strong communication skills and the ability to work flexible hours, including nights and weekends, are required.

Benefits

• Medical Insurance
• Dental Insurance
• Paid Vacation
• Sick Time
• Paid Holidays
• Employee Assistance Program
• Career Growth Opportunities
• Leadership Development Programs
• Reduced Hotel Rates
• Employee Referral Program
• Life Insurance
• Third-Party Discounts

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Point-of-sale systems · Preferred
• Microsoft Office Suite · Preferred
• Guest Relations · Preferred
• record keeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Front Office Operations
• Cash Handling
• Communication
• Problem Solving
• Property Management Systems
• Point-of-Sale Systems
• Microsoft Office Suite
• Guest Relations
• Record Keeping
• Security Procedures
• Hospitality Management
• Office Equipment
• Workplace Inclusivity
• Hotel Operations
• Professionalism
• Communication Platforms
• Accountability
• Effective Communication
• Auditing
• Management
• Housekeeping
• Employee Assistance Programs
• Equities
• Sales
• Front Office
• Leadership
• Leadership Development
• Microsoft Office
• Point Of Sale
• Service Recovery
• Reservations
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks

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