Collections and Accounts Receivable, Lead

Job summary

Collect significant aged B2B receivables, investigate account discrepancies, resolve outstanding balances, and develop payment plans or negotiate settlements where appropriate. Build and manage improved revenue and billing systems, streamline project-based accounts receivable processes, reduce work in progress and 90-plus-day receivables, and improve cash flow.

Job details

Exciting opportunity for someone with plenty of experience in B2B collections and AR who thrives on internal & external communication, and collecting on significant funds. There are not many opportunities like this in Greater Vancouver. Working with an entrepreneurial, growing, and dynamic company. Opportunity for long-term career development based on performance and results. Based in Coquitlam. Who- the Company: Our client is a mid-size business in the construction sector that is undergoing a very exciting time of growth and transformation. The company has recently made a significant acquisition and is inheriting a significant amount of aged A/R to collect on. What- the Role: Our client is seeking a new Collections & AR, Senior Lead. This is a full-time permanent role. The short-to-medium term goal for the Collections & Accounts Receivable, Senior Lead is to collect on a very high amount of funds owed to the company. This will involve a focus on customer communication (almost entirely B2B) and resolving outstanding balances. The Senior Lead will research account issues by reviewing completed work, invoicing timelines, payment history, and supporting documentation to identify and resolve discrepancies. This new Collections leader, and the broader accounting & finance team, will develop payment plans and potentially negotiate settlements or reductions in amounts due when appropriate, balancing customer relationships with the company’s financial objectives. The long-term goal is for the Senior Lead to envision, build, and then manage a new revenue and billing systems for the organization moving forward. The A/R at this company is very complex (project-based, WIP/work in progress, etc.), and we are looking for a true A/R & Collections expert to streamline and improve the processes as it pertains to invoicing, customer communication, cross-departmental collaboration, cost estimations, and cash collection. The main mandate for the Senior Lead will be to reduce the WIP figures and greatly decrease the outstanding A/R that is at 90+ days, thereby improving the overall cash flow and enabling the company to continue on with it’s track record of success and growth. This role is a senior-level individual contributor position to start, but for the right person could develop into having a direct report based on business growth and leadership capabilities. Reporting into the Group Controller, and working closely with the Company Owner/Founder, the CFO, Project Managers, Sales Managers, etc. Who- the Candidate: We are seeking candidates with 6+ years recent & relevant collections management experience in a medium-sized organization, preferably BC-based and predominantly B2B. This is not really an accounting position, although an understanding of accounting would certainly be appreciated and useful. This is at it’s a heart a strategic role- we are looking for people who are self-motivated and who will treat this business as if it’s their own. We are most keen to speak with candidates who would be excited to build a legacy and by the opportunity to look back in 2 months, 6 months, 1 year, and say “I’ve accomplished THIS for the company, and it’s made a huge positive impact.” Qualified candidates must be highly efficient, detail-oriented, professional, persistent, business-savvy, and customer-service oriented. We are looking for people who are extremely self-motivated and who take pride in high quality work. Prior experience with a similar project-based business where B2B customers are billed for services rendered- i.e. construction, machinery repairs, restoration services, etc- is VERY highly preferred. Questions we will be asking candidates: What is your track record of success in A/R and Revenue Management? Please let us know how you’ve improved cash flow and reduced A/R in your past companies. When it comes to collections, do you consider your style “soft” or “hard”? Why is that? What is most important to you in your next job? How do you feel this opportunity could be a fit with that? Do you take ownership of your work? How so? Where: Based in Coquitlam. Good commute location for someone living in Coquitlam, of course, as well as Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, North Surrey, East Burnaby, etc. How Much: Base salary commensurate with experience, skills, qualifications, and track record of success in similar collections-focused roles. For now the range we have in mind is $80,000 to $90,000, but we are happy to discuss with folks are outside of that range on either side. The Lead will also receive benefits, paid time off, and a performance-based bonus based on success in collecting on aged AR. When & How to Apply: This search is moving very quickly! Please do not hesitate to reach out if your interest is piqued and you would like to discuss further. Swim Recruiting will be presenting the profiles of short-listed candidates directly to the hiring team. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit ‘APPLY’ to send us your resume (preferably in MS Word format as it works best with our internal systems but PDF is also fine). Thank you!

What you’ll do

Collect significant aged B2B receivables, investigate account discrepancies, resolve outstanding balances, and develop payment plans or negotiate settlements where appropriate. Build and manage improved revenue and billing systems, streamline project-based accounts receivable processes, reduce work in progress and 90-plus-day receivables, and improve cash flow.

Requirements

Candidates must have at least six years of recent, relevant collections management experience, preferably in a medium-sized, predominantly B2B organization. Experience in a project-based services business is strongly preferred; candidates should also be self-motivated, detail-oriented, persistent, professional, business-savvy, and customer-service oriented.

Benefits

• Benefits
• Paid Time Off
• Performance-Based Bonus

Listed skills

• Leadership · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B Collections
• Accounts Receivable Management
• Revenue Management
• Cash Flow Improvement
• Aged Receivables Collection
• Work-in-Progress Management
• Billing Process Development
• Invoice Discrepancy Resolution
• Payment Plan Development
• Settlement Negotiation
• Customer Communication
• Cross-Departmental Collaboration
• Account Research
• Process Improvement
• Project-Based Billing
• Leadership

Job areas

• Finance & Accounting
• Construction
• Management & Leadership
• Customer Service & Support

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