About the role
Job Title: Account Manager Duration: 12 Months Location: Toronto, Ontario,M5X 1J9
Description
This position is responsible for providing efficient administrative support to clients by ensuring that all assignments are completed in a prompt and accurate manner, and all queries are replied to in a timely manner. The successful candidate will be eager to expand knowledge in Admin Hub from an Operational perspective. Additionally, the candidate will work with multiple technology platforms and develop a thorough understanding of their interaction. The candidate will be responsible for communicating via email directly to Networks/internal partners, while navigating operational processes. Collaborate with internal partners, primarily Banking, Transfers, Data Services and Fees This role requires curiosity and meticulous organization to properly prioritize day to day activities related to processing of tickets and answering inquiries.
Main Responsibilities Provide support to the Service evolution teams as well as clients. Responsible for timely completion of assigned tasks within S.L.A. and follow-up to ensure any outstanding items are processed. Daily review and approve administrative items such as De-registrations, Bank Transfers, Foreign Exchanges,, Internal Account Transfers and Fee Set Ups Provide process improvement recommendations that will enhance the overall business relationship with clients. Sundry duties as assigned.
Behaviours Proactive take charge of challenges impacting the team. Contribute to an inclusive and collaborative culture . Be a change agent and articulate the positivity of change. Passionate about delivering exceptional client experience. Be a change agent for culture, technology, and methodology. Challenge the existing process. Identify opportunities to improve the client and employee experience. Self-start requiring limited supervision that acts as a resource to colleagues.
Qualifications University degree with a minimum of two years in a brokerage/service role Completion of the CSC and CPH is preferred. Possess knowledge of the structure, procedures and systems utilized within and Support Areas Knowledge of the regulatory and legal aspects of the industry Strong knowledge of systems such as IBM Complete familiarity with PC based programs such as MS Word and MS Excel Strong time management skills Superior level of customer service The ability to multitask in a fast-paced environment and attention to detail. Excellent communication skills
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
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About the role
Job Title: Account Manager Duration: 12 Months Location: Toronto, Ontario,M5X 1J9
Description
This position is responsible for providing efficient administrative support to clients by ensuring that all assignments are completed in a prompt and accurate manner, and all queries are replied to in a timely manner. The successful candidate will be eager to expand knowledge in Admin Hub from an Operational perspective. Additionally, the candidate will work with multiple technology platforms and develop a thorough understanding of their interaction. The candidate will be responsible for communicating via email directly to Networks/internal partners, while navigating operational processes. Collaborate with internal partners, primarily Banking, Transfers, Data Services and Fees This role requires curiosity and meticulous organization to properly prioritize day to day activities related to processing of tickets and answering inquiries.
Main Responsibilities Provide support to the Service evolution teams as well as clients. Responsible for timely completion of assigned tasks within S.L.A. and follow-up to ensure any outstanding items are processed. Daily review and approve administrative items such as De-registrations, Bank Transfers, Foreign Exchanges,, Internal Account Transfers and Fee Set Ups Provide process improvement recommendations that will enhance the overall business relationship with clients. Sundry duties as assigned.
Behaviours Proactive take charge of challenges impacting the team. Contribute to an inclusive and collaborative culture . Be a change agent and articulate the positivity of change. Passionate about delivering exceptional client experience. Be a change agent for culture, technology, and methodology. Challenge the existing process. Identify opportunities to improve the client and employee experience. Self-start requiring limited supervision that acts as a resource to colleagues.
Qualifications University degree with a minimum of two years in a brokerage/service role Completion of the CSC and CPH is preferred. Possess knowledge of the structure, procedures and systems utilized within and Support Areas Knowledge of the regulatory and legal aspects of the industry Strong knowledge of systems such as IBM Complete familiarity with PC based programs such as MS Word and MS Excel Strong time management skills Superior level of customer service The ability to multitask in a fast-paced environment and attention to detail. Excellent communication skills
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.