About the role
We’re looking for an AR/Collections Specialist to manage B2B collections across both Canadian and U.S. customer accounts. This role plays a key part in ensuring timely payment, maintaining positive customer relationships, and supporting the overall AR function. You’ll also handle cash application and act as backup support for invoicing when needed.
Key Responsibilities
Manage B2B collections for customers in Canada and the U.S. Follow up on overdue accounts, resolve payment issues, and maintain strong client relationships. Perform cash application, including posting customer payments accurately and promptly. Support the invoicing process as required (back-up coverage). Investigate and resolve account discrepancies, short payments, and unapplied cash. Prepare aging reports and provide updates to management on collection status. Respond to customer inquiries in a timely, professional manner. Collaborate with internal teams (Sales, Customer Service, Finance) to resolve billing and payment issues.
Qualifications
Minimum of 3 years’ experience in B2B collections Accounts Receivable experience required Proficiency in Microsoft Office applications, including Excel, Outlook, and Word. Strong communication skills with the ability to handle follow-ups and resolve issues effectively. Exceptional attention to detail and problem-solving abilities. Previous experience with ERP systems is considered advantageous. Ability to work independently while maintaining a customer-focused approach.
About Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
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About the role
We’re looking for an AR/Collections Specialist to manage B2B collections across both Canadian and U.S. customer accounts. This role plays a key part in ensuring timely payment, maintaining positive customer relationships, and supporting the overall AR function. You’ll also handle cash application and act as backup support for invoicing when needed.
Key Responsibilities
Manage B2B collections for customers in Canada and the U.S. Follow up on overdue accounts, resolve payment issues, and maintain strong client relationships. Perform cash application, including posting customer payments accurately and promptly. Support the invoicing process as required (back-up coverage). Investigate and resolve account discrepancies, short payments, and unapplied cash. Prepare aging reports and provide updates to management on collection status. Respond to customer inquiries in a timely, professional manner. Collaborate with internal teams (Sales, Customer Service, Finance) to resolve billing and payment issues.
Qualifications
Minimum of 3 years’ experience in B2B collections Accounts Receivable experience required Proficiency in Microsoft Office applications, including Excel, Outlook, and Word. Strong communication skills with the ability to handle follow-ups and resolve issues effectively. Exceptional attention to detail and problem-solving abilities. Previous experience with ERP systems is considered advantageous. Ability to work independently while maintaining a customer-focused approach.
About Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.