Customer Service Representative - Commercial Lines
Top Benefits
About the role
Job Summary
Customer Service Representative - Commercial Lines
My Hunter Inc.
Full-time
Hybrid | Mississauga, ON, Canada
The Opportunity
You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. My Hunter Inc. promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At My Hunter Inc. we breed winners.
Responsibilities
Manage day-today servicing of an assigned book of commercial P&C accounts (property, liability, auto fleet, etc.) Process endorsements, certificates of insurance, renewals, and policy changes accurately and promptly. Market new and renewal business to carrier partners; prepare submissions and compare quotes. Respond to client inquiries via phone and email in a timely, professional manner. Review policy documents for accuracy prior to client delivery. Identify cross-selling and account rounding opportunities. Maintain accurate client records in the broker management system (PowerBroker) Collaborate with producers, underwriters, and carrier partners to resolve client issues. Support claims intake and follow-up as needed. Maintain compliance with RIBO regulations and internal E&O procedures.
Experience/Qualifications
RIBO license required. Minimum 2-3 years of commercial lines CSR or account management experience at a brokerage. CAIB, CIP, or working towards equivalent industry designation is an asset. Strong working knowledge of commercial lines products (SME, mid-market, fleet, etc.) Experience with PowerBroker is an asset. Excellent verbal and written communication skills. Highly organized, detail-oriented, and able to manage competing priorities. Comfortable working directly with carrier underwriters to negotiate terms and pricing. A team player with a client-service mindset.
What's in it for you? (Salary, Commissions & Benefits)
Hybrid work model with in-office presence in Mississauga, ON — balance office collaboration and remote flexibility Competitive base salary as the core of your compensation package
About Billyard Insurance Group
Billyard Insurance Brokers is a full service Commercial & Personal Lines Insurance Brokerage with several locations across Ontario.
The professionals at Billyard Insurance are here to service the needs of Ontario families and businesses. We offer Home, Automobile, Business & Specialty Insurance across the province.
A proper insurance plan will save you time, hassle and ensure you're compensated when you suffer a loss. Your Insurance is important and we take it seriously.
To review your insurance needs, please contact us to speak with one our professional insurance advisors.
Similar Jobs
Customer Service Representative - Commercial Lines
Top Benefits
About the role
Job Summary
Customer Service Representative - Commercial Lines
My Hunter Inc.
Full-time
Hybrid | Mississauga, ON, Canada
The Opportunity
You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. My Hunter Inc. promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At My Hunter Inc. we breed winners.
Responsibilities
Manage day-today servicing of an assigned book of commercial P&C accounts (property, liability, auto fleet, etc.) Process endorsements, certificates of insurance, renewals, and policy changes accurately and promptly. Market new and renewal business to carrier partners; prepare submissions and compare quotes. Respond to client inquiries via phone and email in a timely, professional manner. Review policy documents for accuracy prior to client delivery. Identify cross-selling and account rounding opportunities. Maintain accurate client records in the broker management system (PowerBroker) Collaborate with producers, underwriters, and carrier partners to resolve client issues. Support claims intake and follow-up as needed. Maintain compliance with RIBO regulations and internal E&O procedures.
Experience/Qualifications
RIBO license required. Minimum 2-3 years of commercial lines CSR or account management experience at a brokerage. CAIB, CIP, or working towards equivalent industry designation is an asset. Strong working knowledge of commercial lines products (SME, mid-market, fleet, etc.) Experience with PowerBroker is an asset. Excellent verbal and written communication skills. Highly organized, detail-oriented, and able to manage competing priorities. Comfortable working directly with carrier underwriters to negotiate terms and pricing. A team player with a client-service mindset.
What's in it for you? (Salary, Commissions & Benefits)
Hybrid work model with in-office presence in Mississauga, ON — balance office collaboration and remote flexibility Competitive base salary as the core of your compensation package
About Billyard Insurance Group
Billyard Insurance Brokers is a full service Commercial & Personal Lines Insurance Brokerage with several locations across Ontario.
The professionals at Billyard Insurance are here to service the needs of Ontario families and businesses. We offer Home, Automobile, Business & Specialty Insurance across the province.
A proper insurance plan will save you time, hassle and ensure you're compensated when you suffer a loss. Your Insurance is important and we take it seriously.
To review your insurance needs, please contact us to speak with one our professional insurance advisors.