About the role
THE ROLE IN A NUTSHELL
Account Manager – Small Business
Location: Vancouver
GreenShield is seeking a highly motivated, detail‑oriented professional to join our Account Management Team as a full‑time Account Manager supporting our Small Business segment. Reporting to the Director of Account Management, this role is responsible for cultivating strong, long‑term relationships with Advisors and clients while effectively managing, servicing, and retaining an assigned portfolio of group benefits accounts. The Account Manager serves as a trusted partner and advocate for GreenShield, ensuring exceptional service delivery and high levels of client satisfaction across their portfolio.
Key Responsibilities Serve as the primary point of contact for Advisors and clients, fostering strong and collaborative relationships. Achieve financial objectives related to the growth, retention, and profitability of an assigned block of business. Deliver exceptional customer service through clear, professional verbal and written communication. Ensure timely and accurate delivery of solutions aligned with client needs, objectives, and plan requirements. Maintain high levels of client satisfaction through proactive day‑to‑day service and issue resolution. Monitor and analyze client utilization trends to identify opportunities and risks. Act as a liaison between clients and internal teams to support seamless service delivery. Schedule and lead meetings with Advisors and clients to review renewals, discuss plan performance, and recommend plan design changes. Travel to client locations as required to support relationship management and business development. Provide ongoing support and guidance to Plan Administrators and Advisors. Promote GreenShield’s group products, services, and capabilities to enhance client understanding and engagement. Manage overall group performance by reviewing and analyzing monthly financial reports. Prepare and implement plan design revisions, ensuring accuracy and compliance. Clarify administrative procedures, contractual terms, and product‑specific features for clients and Advisors. Participate in required training, professional development, and continuing education activities. Adhere to all carrier compliance requirements and industry regulations. Understand and comply with applicable government policies related to program eligibility and administration. Maintain and expand job knowledge through ongoing learning and industry engagement.
WHO WE ARE LOOKING FOR
Required Competencies & Qualifications 3–5 years of related experience in account management, group benefits, or insurance. Knowledge of group benefits eligibility requirements is considered an asset. Strong negotiation, analytical, and influencing skills. Self‑starter with a results‑oriented mindset and strong organizational abilities. Commitment to ongoing professional development and industry involvement. Excellent verbal and written communication skills, with the ability to interpret client needs and communicate technical information clearly. LLQP license preferred. GBA designation or active progress toward completion preferred. Additional Details: GreenShield currently operates under a hybrid work model.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.
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About the role
THE ROLE IN A NUTSHELL
Account Manager – Small Business
Location: Vancouver
GreenShield is seeking a highly motivated, detail‑oriented professional to join our Account Management Team as a full‑time Account Manager supporting our Small Business segment. Reporting to the Director of Account Management, this role is responsible for cultivating strong, long‑term relationships with Advisors and clients while effectively managing, servicing, and retaining an assigned portfolio of group benefits accounts. The Account Manager serves as a trusted partner and advocate for GreenShield, ensuring exceptional service delivery and high levels of client satisfaction across their portfolio.
Key Responsibilities Serve as the primary point of contact for Advisors and clients, fostering strong and collaborative relationships. Achieve financial objectives related to the growth, retention, and profitability of an assigned block of business. Deliver exceptional customer service through clear, professional verbal and written communication. Ensure timely and accurate delivery of solutions aligned with client needs, objectives, and plan requirements. Maintain high levels of client satisfaction through proactive day‑to‑day service and issue resolution. Monitor and analyze client utilization trends to identify opportunities and risks. Act as a liaison between clients and internal teams to support seamless service delivery. Schedule and lead meetings with Advisors and clients to review renewals, discuss plan performance, and recommend plan design changes. Travel to client locations as required to support relationship management and business development. Provide ongoing support and guidance to Plan Administrators and Advisors. Promote GreenShield’s group products, services, and capabilities to enhance client understanding and engagement. Manage overall group performance by reviewing and analyzing monthly financial reports. Prepare and implement plan design revisions, ensuring accuracy and compliance. Clarify administrative procedures, contractual terms, and product‑specific features for clients and Advisors. Participate in required training, professional development, and continuing education activities. Adhere to all carrier compliance requirements and industry regulations. Understand and comply with applicable government policies related to program eligibility and administration. Maintain and expand job knowledge through ongoing learning and industry engagement.
WHO WE ARE LOOKING FOR
Required Competencies & Qualifications 3–5 years of related experience in account management, group benefits, or insurance. Knowledge of group benefits eligibility requirements is considered an asset. Strong negotiation, analytical, and influencing skills. Self‑starter with a results‑oriented mindset and strong organizational abilities. Commitment to ongoing professional development and industry involvement. Excellent verbal and written communication skills, with the ability to interpret client needs and communicate technical information clearly. LLQP license preferred. GBA designation or active progress toward completion preferred. Additional Details: GreenShield currently operates under a hybrid work model.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.