Top Benefits
About the role
We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
This a 6 month Fixed Term opportunity (with potential to convert to full-time employment).
The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.
About the role:
As a SMOC Intern, you'll play an important role in maintaining the stability and reliability of critical technology services by monitoring alerts, triaging incidents, and supporting operational processes within the Security & Monitoring Operations Centre. Working alongside experienced team members, you'll gain hands-on exposure to enterprise monitoring tools, incident management practices, and operational support procedures in a fast-paced technology environment.
In your first 30 to 90 days, you'll build proficiency with monitoring platforms, alert prioritization and escalation procedures, and shift handover processes, progressing toward independently managing day-to-day monitoring queues and incident triage activities. Success in this role is measured through key operational metrics, including timely acknowledgement of critical and high-priority alerts and consistent completion of shift handover documentation.
You'll also play a vital role during major incidents by ensuring the appropriate response process is initiated quickly and accurately. This includes assessing incident priority, coordinating communications, opening incident bridge calls, and engaging the appropriate on-call resources to support incident resolution. Rather than acting as the primary resolver, you'll help facilitate a rapid and effective response by ensuring the right teams are engaged at the right time.
This is an excellent opportunity for someone looking to launch a career in IT operations, infrastructure, network operations, cybersecurity, or incident management while developing highly sought-after skills in a supportive, team-oriented environment.
About the day-to-day:
- Complete shift start procedures within the first 15 minutes, including reviewing the outgoing operator's handover log and verifying access to all required tools (Datadog, PagerDuty, ServiceNow, MS Teams).
- Perform the shift-start Datadog health check across infrastructure, network performance, and APM service maps to confirm system status.
- Continuously monitor PagerDuty, Datadog, and ServiceNow queues and escalations from other teams.
- Acknowledge PagerDuty alerts within the SLA and begin triage immediately.
- Follow documented runbooks to triage incidents, confirming or adjusting priority based on observed business impact rather than the automated score alone.
- For confirmed critical incidents, follow the System Monitoring Procedure.
- Document incident timelines, findings, and actions accurately and within required timeframes.
- Complete the shift handover log and confirm handover with the incoming
operator before ending a shift, ensuring open incidents, watch items, and
notes are clearly documented.
- The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.
About the qualifications:
- Bachelor's degree (or recent graduate) in Information Technology, Computer Science, or related field.
- Coursework, labs, internships, or personal projects involving system monitoring, IT support, or networking are a plus.
- Familiarity with monitoring and incident management tools such as Datadog, PagerDuty, or ServiceNow is a plus, but not required.
- Comfort following structured runbooks and documented procedures, with the discipline to follow defined escalation steps.
- Basic knowledge of scripting (PowerShell, Bash, Python) for automation and alert setup.
- Foundational understanding of networking concepts, operating systems (Windows, Linux), and security principles.
- Strong analytical skills and attention to detail, particularly when confirming incident priority against observed impact.
- Clear written and verbal communication skills, with the ability to document incident timelines and handover notes accurately under time pressure.
- Willingness to work rotating shifts, including evenings, weekends, or overnight coverage as required.
About us:
Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About the work environment:
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We offer:
-
A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
-
A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Hiring process:
If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.
Compensation:
The expected pay for this role is approximately $27-$28 hourly. Actual compensation may vary based on experience, skills, and qualifications.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.
Similar Jobs
Top Benefits
About the role
We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
This a 6 month Fixed Term opportunity (with potential to convert to full-time employment).
The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.
About the role:
As a SMOC Intern, you'll play an important role in maintaining the stability and reliability of critical technology services by monitoring alerts, triaging incidents, and supporting operational processes within the Security & Monitoring Operations Centre. Working alongside experienced team members, you'll gain hands-on exposure to enterprise monitoring tools, incident management practices, and operational support procedures in a fast-paced technology environment.
In your first 30 to 90 days, you'll build proficiency with monitoring platforms, alert prioritization and escalation procedures, and shift handover processes, progressing toward independently managing day-to-day monitoring queues and incident triage activities. Success in this role is measured through key operational metrics, including timely acknowledgement of critical and high-priority alerts and consistent completion of shift handover documentation.
You'll also play a vital role during major incidents by ensuring the appropriate response process is initiated quickly and accurately. This includes assessing incident priority, coordinating communications, opening incident bridge calls, and engaging the appropriate on-call resources to support incident resolution. Rather than acting as the primary resolver, you'll help facilitate a rapid and effective response by ensuring the right teams are engaged at the right time.
This is an excellent opportunity for someone looking to launch a career in IT operations, infrastructure, network operations, cybersecurity, or incident management while developing highly sought-after skills in a supportive, team-oriented environment.
About the day-to-day:
- Complete shift start procedures within the first 15 minutes, including reviewing the outgoing operator's handover log and verifying access to all required tools (Datadog, PagerDuty, ServiceNow, MS Teams).
- Perform the shift-start Datadog health check across infrastructure, network performance, and APM service maps to confirm system status.
- Continuously monitor PagerDuty, Datadog, and ServiceNow queues and escalations from other teams.
- Acknowledge PagerDuty alerts within the SLA and begin triage immediately.
- Follow documented runbooks to triage incidents, confirming or adjusting priority based on observed business impact rather than the automated score alone.
- For confirmed critical incidents, follow the System Monitoring Procedure.
- Document incident timelines, findings, and actions accurately and within required timeframes.
- Complete the shift handover log and confirm handover with the incoming
operator before ending a shift, ensuring open incidents, watch items, and
notes are clearly documented.
- The regular schedule will primarily consist of weekday shifts and one weekend day per week. Most shifts will be scheduled from 1:00 PM to 9:30 PM, with occasional weekday shifts from 8:00 AM to 4:30 PM. Flexibility to work both daytime and evening hours is required.
About the qualifications:
- Bachelor's degree (or recent graduate) in Information Technology, Computer Science, or related field.
- Coursework, labs, internships, or personal projects involving system monitoring, IT support, or networking are a plus.
- Familiarity with monitoring and incident management tools such as Datadog, PagerDuty, or ServiceNow is a plus, but not required.
- Comfort following structured runbooks and documented procedures, with the discipline to follow defined escalation steps.
- Basic knowledge of scripting (PowerShell, Bash, Python) for automation and alert setup.
- Foundational understanding of networking concepts, operating systems (Windows, Linux), and security principles.
- Strong analytical skills and attention to detail, particularly when confirming incident priority against observed impact.
- Clear written and verbal communication skills, with the ability to document incident timelines and handover notes accurately under time pressure.
- Willingness to work rotating shifts, including evenings, weekends, or overnight coverage as required.
About us:
Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About the work environment:
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We offer:
-
A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
-
A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Hiring process:
If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.
Compensation:
The expected pay for this role is approximately $27-$28 hourly. Actual compensation may vary based on experience, skills, and qualifications.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.