About the role
Role Overview
The Senior Financial Services Manager is a key leadership role within the Financial Services Line of Business, reporting directly to the General Manager, Financial Services and Payments. This leader drives day-to-day execution, operationalizes the line of business’ long-term strategy, ensures cross-functional accountability, and delivers in-year P&L impact. This role partners deeply across Product, Marketing, Finance, Operations, Sales, and Support to ensure business outcomes remain at the center of decision-making. The Senior Manager will work with cross-functional teams to deliver measurable results, and intervene when course corrections are needed. Will assist with building and evolving the strategy, and ensure the right trade-offs are made between customer experience, operational feasibility, risk balance, and financial performance.
The ideal candidate is an analytically strong, commercially minded operator and a clear, confident communicator. They connect insights to action, influence decisions across teams, and drive tangible business results.
Responsibilities
Run the Business — Metrics, Reviews, and Actions Build, monitor, and manage key business metrics and ongoing KPI reports in collaboration with Finance, FP&A, and Data teams. Own the rhythm of business: weekly/monthly performance reviews, KPI tracking, and financial health reporting. Translate insights into clear, actionable recommendations to drive revenue, margin, revenue improvement and in-year P&L impact. Ensure alignment and accountability across functions to meet P&L objectives. Prepare and deliver executive-level presentations and communications that summarize performance insights, business recommendations, and progress toward key objectives. Execute Special Business Initiatives Lead cross-functional projects that drive growth, margin expansion, or operational scalability. Example projects include pricing optimization, promotional strategy, or cost efficiency work. Challenge or adjust decisions that could limit business impact (e.g., default configurations, pricing changes, or rollout plans). Partner and Influence Across the Organization Serve as a trusted business partner to leaders in Product, Marketing, Finance, Operations, Sales, and Support in discussions and decisions related to Financial Services. Influence decisions through strong business judgment, data-informed insights, and persuasive storytelling. Represent the Financial Services business in operational and strategic forums, ensuring commercial implications are considered in every decision. Own High-Value Customer and Commercial Decisions Partner with Sales, Marketing, and Finance to evaluate and approve offers or discounts for strategic customers. Recommend pricing or promotional strategies within guardrails, escalating significant exceptions to the GM. Balance customer growth opportunities with financial discipline and potential risk exposure. Work with GM to refine quarterly and annual budgets and forecasts. Work with BD Team to manage strategic partners to deliver financial services offerings supporting as needed in partner management. Collaborate with internal and external legal teams on contract negotiations, renewals, and agreements to achieve revenue goals with embedded finance partners, while balancing potential risks and supporting the long-term success of strategic objectives.[1] Monitor Market, Competition, and Industry Trends Track developments in the Financial Services and fintech ecosystem, identifying competitive threats and emerging opportunities. Anticipate trends that could influence near-term business performance or future product strategy. Support Financial and Strategic Planning Partner with Product, Marketing, FP&A, and Data to develop business cases for new initiatives, pricing adjustments, and partnerships. Model financial outcomes, evaluate ROI, and monitor post-launch performance to ensure accountability to P&L goals.
Qualifications 8+ years of experience in Financial Services, fintech, or SaaS business management roles. Proven experience managing or influencing a P&L, with strong financial and analytical acumen. Deep understanding of Financial Services economics (pricing, attach rates, cost optimization, and margin management). Experience leading or influencing cross-functional teams across Product, Marketing, Finance, Operations, Sales, and Support. Strong communicator and influencer, with excellent executive presentation skills and the ability to drive alignment across stakeholders without direct authority. Comfortable operating both strategically and tactically; thrives in dynamic, fast-paced environments. Highly organized, detail-oriented, and results-driven, with a bias for execution. Bachelor’s degree in Business, Finance, Economics, or related field.
About Hays
We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning.
As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights.
Last year we helped over 280,000 people find their next career. Join the millions of people around the world that our specialist recruitment consultants provide with up-to-date information on career options, interesting insights and specific industry trends.
We help our customers define and implement strategies to create inclusive and equitable workplaces. Through harnessing and analysing data, we support business decision making and advise on how to access Talent Networks. We also assist in identifying attractive employer propositions by truly understanding a company’s identity, and support clients with all aspects of their Early Careers proposition, from strategic planning through to operational execution.
Hays is the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America. The c.12,800 people we employ around the world partner with clients and candidates to power the world of work. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. In the year to 30 June 2021, we placed 77,000 people in permanent jobs and 244,000 people into temporary roles. For more information about our global network, strategy and Group financial results, visit www.haysplc.com
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About the role
Role Overview
The Senior Financial Services Manager is a key leadership role within the Financial Services Line of Business, reporting directly to the General Manager, Financial Services and Payments. This leader drives day-to-day execution, operationalizes the line of business’ long-term strategy, ensures cross-functional accountability, and delivers in-year P&L impact. This role partners deeply across Product, Marketing, Finance, Operations, Sales, and Support to ensure business outcomes remain at the center of decision-making. The Senior Manager will work with cross-functional teams to deliver measurable results, and intervene when course corrections are needed. Will assist with building and evolving the strategy, and ensure the right trade-offs are made between customer experience, operational feasibility, risk balance, and financial performance.
The ideal candidate is an analytically strong, commercially minded operator and a clear, confident communicator. They connect insights to action, influence decisions across teams, and drive tangible business results.
Responsibilities
Run the Business — Metrics, Reviews, and Actions Build, monitor, and manage key business metrics and ongoing KPI reports in collaboration with Finance, FP&A, and Data teams. Own the rhythm of business: weekly/monthly performance reviews, KPI tracking, and financial health reporting. Translate insights into clear, actionable recommendations to drive revenue, margin, revenue improvement and in-year P&L impact. Ensure alignment and accountability across functions to meet P&L objectives. Prepare and deliver executive-level presentations and communications that summarize performance insights, business recommendations, and progress toward key objectives. Execute Special Business Initiatives Lead cross-functional projects that drive growth, margin expansion, or operational scalability. Example projects include pricing optimization, promotional strategy, or cost efficiency work. Challenge or adjust decisions that could limit business impact (e.g., default configurations, pricing changes, or rollout plans). Partner and Influence Across the Organization Serve as a trusted business partner to leaders in Product, Marketing, Finance, Operations, Sales, and Support in discussions and decisions related to Financial Services. Influence decisions through strong business judgment, data-informed insights, and persuasive storytelling. Represent the Financial Services business in operational and strategic forums, ensuring commercial implications are considered in every decision. Own High-Value Customer and Commercial Decisions Partner with Sales, Marketing, and Finance to evaluate and approve offers or discounts for strategic customers. Recommend pricing or promotional strategies within guardrails, escalating significant exceptions to the GM. Balance customer growth opportunities with financial discipline and potential risk exposure. Work with GM to refine quarterly and annual budgets and forecasts. Work with BD Team to manage strategic partners to deliver financial services offerings supporting as needed in partner management. Collaborate with internal and external legal teams on contract negotiations, renewals, and agreements to achieve revenue goals with embedded finance partners, while balancing potential risks and supporting the long-term success of strategic objectives.[1] Monitor Market, Competition, and Industry Trends Track developments in the Financial Services and fintech ecosystem, identifying competitive threats and emerging opportunities. Anticipate trends that could influence near-term business performance or future product strategy. Support Financial and Strategic Planning Partner with Product, Marketing, FP&A, and Data to develop business cases for new initiatives, pricing adjustments, and partnerships. Model financial outcomes, evaluate ROI, and monitor post-launch performance to ensure accountability to P&L goals.
Qualifications 8+ years of experience in Financial Services, fintech, or SaaS business management roles. Proven experience managing or influencing a P&L, with strong financial and analytical acumen. Deep understanding of Financial Services economics (pricing, attach rates, cost optimization, and margin management). Experience leading or influencing cross-functional teams across Product, Marketing, Finance, Operations, Sales, and Support. Strong communicator and influencer, with excellent executive presentation skills and the ability to drive alignment across stakeholders without direct authority. Comfortable operating both strategically and tactically; thrives in dynamic, fast-paced environments. Highly organized, detail-oriented, and results-driven, with a bias for execution. Bachelor’s degree in Business, Finance, Economics, or related field.
About Hays
We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning.
As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights.
Last year we helped over 280,000 people find their next career. Join the millions of people around the world that our specialist recruitment consultants provide with up-to-date information on career options, interesting insights and specific industry trends.
We help our customers define and implement strategies to create inclusive and equitable workplaces. Through harnessing and analysing data, we support business decision making and advise on how to access Talent Networks. We also assist in identifying attractive employer propositions by truly understanding a company’s identity, and support clients with all aspects of their Early Careers proposition, from strategic planning through to operational execution.
Hays is the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America. The c.12,800 people we employ around the world partner with clients and candidates to power the world of work. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. In the year to 30 June 2021, we placed 77,000 people in permanent jobs and 244,000 people into temporary roles. For more information about our global network, strategy and Group financial results, visit www.haysplc.com