Call Centre Billing Representative
About the role
Call Centre Billing Representative
Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.
What is in it for you:
• Hourly salary of $19.56. • 5-month contract. • Full-time position, 37.5 hours per week with rotating shifts. • Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled. • Hybrid schedule requiring 3 days per week in the Markham office, subject to change.
Responsibilities:
• Handle approximately 50 inbound calls per day related to billing inquiries. • Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers. • Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters. • Act as a company ambassador while supporting inbound billing inquiries. • Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues. • Interpret and identify customer needs and respond appropriately and professionally. • Gather relevant information systematically to provide a seamless customer experience. • Take ownership of customer relationships through service and commitment to follow through on inquiries.
What you will need to succeed:
Required qualifications
• 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry. • Professional telephone and email communication skills and etiquette. • Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.
Required Soft Skills
• Ability to multitask in a fast-paced environment. • Ability to adapt quickly to changing circumstances. • Strong communication and interpersonal skills with a clear and supportive approach. • Ability to analyze and resolve customer concerns through effective problem-solving.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
About Recruit Action inc.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses.
Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality
Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners.
• We offer a specialized service and we understand the needs of our customers.
• We recognize that today's market is complex and requires personalized services.
• We understand the importance for companies to hire a person who shares the organization's values.
• We understand the importance for job seekers to find the job that’s right for them in the long term.
Similar Jobs
Call Centre Billing Representative
About the role
Call Centre Billing Representative
Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.
What is in it for you:
• Hourly salary of $19.56. • 5-month contract. • Full-time position, 37.5 hours per week with rotating shifts. • Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled. • Hybrid schedule requiring 3 days per week in the Markham office, subject to change.
Responsibilities:
• Handle approximately 50 inbound calls per day related to billing inquiries. • Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers. • Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters. • Act as a company ambassador while supporting inbound billing inquiries. • Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues. • Interpret and identify customer needs and respond appropriately and professionally. • Gather relevant information systematically to provide a seamless customer experience. • Take ownership of customer relationships through service and commitment to follow through on inquiries.
What you will need to succeed:
Required qualifications
• 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry. • Professional telephone and email communication skills and etiquette. • Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.
Required Soft Skills
• Ability to multitask in a fast-paced environment. • Ability to adapt quickly to changing circumstances. • Strong communication and interpersonal skills with a clear and supportive approach. • Ability to analyze and resolve customer concerns through effective problem-solving.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
About Recruit Action inc.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses.
Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality
Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners.
• We offer a specialized service and we understand the needs of our customers.
• We recognize that today's market is complex and requires personalized services.
• We understand the importance for companies to hire a person who shares the organization's values.
• We understand the importance for job seekers to find the job that’s right for them in the long term.