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Client Advocate - Natural Resources

WTW2 days ago
Hybrid
Senior Level
Full-Time

Top Benefits

Competitive Salaries
Comprehensive & Flexible Benefits
Defined Benefit Pension Plan

About the role

About the job

We are seeking a talented individual to join our growing Natural Resources team based in Calgary.

 

As the Client Advocate, you will play a vital role in our success. Working with both existing clients and contributing to our growth by assisting with the onboarding of new clients, you will manage the renewal process, implement insurance solutions to meet clients' changing needs, and serve as the first point of contact for the client service team regarding renewal processing and technical questions. In addition, you will support client relationships and strategy at the insurance program level, leveraging WTW’s Global resources to provide coordinated service and placement to meet the client’s insurance and risk management needs. Your understanding of the business will also help drive new business efforts and identify opportunities to maximize the profitability of existing clients through account rounding.

 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.  

The Role

  • Manage and retain a portfolio of clients, including but not limited to those in upstream energy, oilfield services, and mining industries.

  • Serve as primary client contact, with approximately 50% of responsibilities being client-facing.

  • Lead strategic planning and provide consultative risk management advice throughout the policy lifecycle, including during acquisitions.

  • Collaborate with global teams on multinational accounts and integrate WTW’s internal resources to deliver exceptional client service.

  • Mentor junior colleagues and support their professional development.

  • Travel as needed to client locations.

  • Strengthening client relationships and identify opportunities for account expansion and cross-selling.

  • Partner with broking and sales to build market relationships and stay informed on industry trends.

  • Contribute to new business development through prospecting and expanding existing client relationships.

  • Design, negotiate, and present fee agreements, proposals, and service plans.

  • Lead and collaborate on the RFP responses  

  • Ensure compliance with legal, regulatory, and internal policy requirements.

  • Drive the renewal process and develop customized strategies in collaboration with WTW practice and industry groups.

  • Perform other duties as assigned

About WTW

Financial Services
10,000+
Founded in 1828

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

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