Top Benefits
About the role
Claim intake & validation Reviewing and researching reported claims to determine their validity Reviewing shipment documentation (bills of lading, delivery receipts, inspection reports, photos) to establish proof of loss or damage
Investigation Investigating and analyzing cargo claims for loss, damage, and delays to determine company liability and costs while protecting company and customer interests Determining whether the carrier, the shipper, or the company bears liability
Documentation & filing Managing the documentation and submission process for each claim, and collecting the necessary documents and information to file, investigate, and resolve claims in a timely manner
Communication & follow-up Making contact with carriers, insurance companies, salvage companies, and customers regarding claims made by customers, receivers, or shippers for damaged goods or shortages of freight Building and maintaining relationships with carriers, insurance companies, and customers Serving as the primary point of contact for freight-claims-related information and coordinating with relevant internal departments
Resolution & collections Negotiating settlements and resolving claims Handling collection efforts from clients and carriers related to outstanding claims Working with accounting and collections staff to resolve carrier and customer accounting issues tied to claims
Reporting & process improvement Proactively reviewing outstanding claims and preparing regular reporting for leadership on claim status Generating and analyzing claims data (trends, costs, resolutions) and recommending ways to reduce claim frequency Helping improve claims processes and develop efficiencies
About You Prior claims experience Customer service experience Logistics
Pay Range $55,000 - $65,000 per year
This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing position. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact HR@vaco.com . Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. Additionally, the company uses AI to perform preliminary screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not know and cannot opine on if its client’s use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits). Privacy Policy - Highspring A post from Vaco Global on Highspring provided by: https://www.highspring.com
About Vaco
Vaco Holdings is a leading provider of consulting, managed services and talent solutions. As a global professional services organization, Vaco Holdings is dedicated to supporting and transforming organizations in the core areas of accounting, finance, technology and digital. With a team of over 10,000, operating in more than 100 countries, Vaco Holdings provides business-critical services to a diverse and demanding client base through a distinct portfolio of brands: Vaco specializes in talent solutions, managed services and executive search; MorganFranklin Consulting specializes in finance, technology and business services; Pivot Point Consulting is a Best in KLAS healthcare IT consulting leader; Focus Search Partners specializes in retained and interim executive search services; and BUILT specializes in digital services focused on software, cloud, data and AI solutions. In addition to being named to Inc. magazine’s list of the fastest-growing private companies for the past 17 years, Vaco was named to Newsweek’s America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Remote Work in 2023.
Similar Jobs
Top Benefits
About the role
Claim intake & validation Reviewing and researching reported claims to determine their validity Reviewing shipment documentation (bills of lading, delivery receipts, inspection reports, photos) to establish proof of loss or damage
Investigation Investigating and analyzing cargo claims for loss, damage, and delays to determine company liability and costs while protecting company and customer interests Determining whether the carrier, the shipper, or the company bears liability
Documentation & filing Managing the documentation and submission process for each claim, and collecting the necessary documents and information to file, investigate, and resolve claims in a timely manner
Communication & follow-up Making contact with carriers, insurance companies, salvage companies, and customers regarding claims made by customers, receivers, or shippers for damaged goods or shortages of freight Building and maintaining relationships with carriers, insurance companies, and customers Serving as the primary point of contact for freight-claims-related information and coordinating with relevant internal departments
Resolution & collections Negotiating settlements and resolving claims Handling collection efforts from clients and carriers related to outstanding claims Working with accounting and collections staff to resolve carrier and customer accounting issues tied to claims
Reporting & process improvement Proactively reviewing outstanding claims and preparing regular reporting for leadership on claim status Generating and analyzing claims data (trends, costs, resolutions) and recommending ways to reduce claim frequency Helping improve claims processes and develop efficiencies
About You Prior claims experience Customer service experience Logistics
Pay Range $55,000 - $65,000 per year
This position for employment is for a current vacancy with Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing position. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if one is needed to participate in the job application or interview process, please contact HR@vaco.com . Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. Additionally, the company uses AI to perform preliminary screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not know and cannot opine on if its client’s use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Having said that Vaco by Highspring believes that the salary range referenced reasonably estimates the base compensation for an individual hired into this position. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits). Privacy Policy - Highspring A post from Vaco Global on Highspring provided by: https://www.highspring.com
About Vaco
Vaco Holdings is a leading provider of consulting, managed services and talent solutions. As a global professional services organization, Vaco Holdings is dedicated to supporting and transforming organizations in the core areas of accounting, finance, technology and digital. With a team of over 10,000, operating in more than 100 countries, Vaco Holdings provides business-critical services to a diverse and demanding client base through a distinct portfolio of brands: Vaco specializes in talent solutions, managed services and executive search; MorganFranklin Consulting specializes in finance, technology and business services; Pivot Point Consulting is a Best in KLAS healthcare IT consulting leader; Focus Search Partners specializes in retained and interim executive search services; and BUILT specializes in digital services focused on software, cloud, data and AI solutions. In addition to being named to Inc. magazine’s list of the fastest-growing private companies for the past 17 years, Vaco was named to Newsweek’s America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Remote Work in 2023.