ROLE

The Revenue Assurance & Client Billing Specialist (12 month contract) is responsible for supporting billing accuracy, account reconciliations, reporting, and client service activities. This role combines elements of Client Services and Billing, with a strong focus on identifying discrepancies, analyzing account activity, supporting operational reporting, and assisting with billing system cleanup and transition activities.

This is a temporary contract position with possibility of extension.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

• Conduct building and account audits, including reviewing rates, account setups, enrollments, project details, and bill types to ensure billing accuracy
• Perform water and electricity reconciliations by comparing bulk bills against remittances and analyzing variances
• Investigate and explain billing discrepancies, trends, and reconciliation results to internal teams and customers
• Generate and analyze operational and financial reports to identify issues, risks, and account irregularities
• Support Client Relations & Operations Leadership by providing reporting and account analysis, including:
  • Owner current account reporting
  • Collection risk identification
  • Rental property analysis
• Assist with identifying and resolving billing issues within NorthStar to support operational improvements and system transition activities
• Collaborate with Billing, Client Relations, and Operations teams to resolve account concerns and improve processes
• Maintain accurate documentation and support data integrity initiatives

REQUIREMENTS

• Post-secondary education
• A minimum of two (2) years’ work experience in billing operations
• Strong attention to detail and accuracy
• Solution-focused and results-driven
• Analytical and problem-solving skills, with the ability to analyze comparables and account variances
• Strong MS Office skills with excellent Microsoft Excel skills
• Ability to interpret billing data and financial information
• Strong communication and customer service skills
• Experience working with billing systems or customer account platforms
• NorthStar query experience or willingness to learn system queries (including 227 query processes)
• Highly motivated self-starter capable of producing quality work within tight deadlines

WORKING CONDITIONS

• Office environment with frequent sitting at a desk
• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Lifting or moving up to 10lbs may be required.

The Company has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005. Our Accessibility policies are available in a number of formats. Should you wish access to these documents, or should you require any accommodations, please contact Human Resources.