Role Summary We are looking for a senior SAP S/4HANA IS‑U FICA SME with deep functional and advisory experience in Collections, Dunning, and customer receivables within utility environments. The role focuses on Target Operating Model design, L1–L3 process mapping, and solution architecture for S/4HANA Collections transformation programs.

Key Responsibilities Lead S/4HANA IS‑U FICA Collections & Dunning design and advisory workshops Define the Target Operating Model for Collections in S/4HANA Design end‑to‑end Collections, Receivables, and Revenue Recovery processes Conduct Fit‑Gap analysis (ECC → S/4HANA) Deliver BRDs, process maps, TOM, and modernization recommendations Collaborate with product owners, architects, and technical teams on integrations and enhancements

Core Expertise S/4HANA IS‑U FICA Collections & Dunning Collection strategies, worklists, Promise‑to‑Pay, write‑offs, recovery Security deposits, installment plans, returns, reversals Creditworthiness & risk assessment FI‑CA: open item management, clearing, payment processing, correspondence, interest, mass activities Integration with IS‑U Customer Service, Billing, FI/CO, Credit Management, CRM/CX, payment gateways, external agencies

Qualifications Bachelor’s degree in IT, Engineering, Business, or related field 12+ years SAP IS‑U experience, including 8+ years in FICA Collections & Dunning Multiple S/4HANA Utilities advisory or transformation projects Strong understanding of utility customer‑to‑cash processes