Requisition ID: 268239 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.  Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.  Purpose:The Senior Technical Analyst supports the success of Global Transaction Banking (GTB) in Canada by executing goals and initiatives aligned with business strategies while ensuring compliance with regulations and internal policies. You will be part of a team of analysts providing technical support for corporate and international clients across all cash management products, resolving inquiries via phone and email with timely, accurate solutions to maintain client confidence. Responsibilities include managing escalations, and ensuring service standards, including coverage during select holidays for international clients.This role also involves onboarding and supporting electronic cash management services for Scotiabank’s top-tier commercial and corporate clients, while driving process improvements to optimize service delivery. What You'll Do:

Provide timely and accurate technical support to corporate and international clients across all GTB cash management products via phone and email. Manage and resolve client escalations, ensuring adherence to service standards and maintaining client confidence. Assist with onboarding and implementation of electronic cash management services for top-tier commercial and corporate clients. Identify, recommend, and implement process improvements to optimize call handling, fulfillment, and overall service delivery. Ensure compliance with governing regulations, internal policies, and procedures in all client interactions and operational activities. Collaborate with internal teams on projects and contribute to quality management initiatives.

What You'll Bring:  

Strong knowledge in electronic cash management, especially in payments and reporting. Excellent communication and collaboration skills across departments and with clients. Fluency in English and either Spanish and/or French Experience managing client relationships in a financial services or banking environment. Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks. A commitment to fostering an inclusive and supportive team culture. Expert understanding of GTB products offerings and services

What's In It For You:

A rewarding career path with diverse opportunities for professional development A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience A competitive compensation and benefits package An organization committed to making a difference in our communities – for you and our customers. Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services. Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies. Hybrid working environment allowing for work/life balance

Work Arrangement:

This role operates on a rotating shift schedule, including 8:00 a.m. to 4:00 p.m., 10:00 a.m. to 6:00 p.m., and 12:00 p.m. to 8:00 p.m. Schedules are subject to change based on business need. 

Interested? If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!  At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity. At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.  Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.