If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Receivables & Special Accounts Manager to join our Revenue Cycle Management team.

Reporting directly to the Director, Revenue Cycle Management, the Receivables & Special Accounts Manager is responsible for leading collection and recovery efforts for complex resident accounts across all Shannex divisions. This role works closely with residents, families, operational teams, and external partners to resolve account matters, support payment arrangements, and provide guidance on long-term care funding, billing, and payment processes, while helping ensure accurate admissions and financial documentation.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (with employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Manage and monitor resident accounts receivable, including overdue, high-risk, and escalated accounts across all divisions
• Negotiate, administer, and monitor payment arrangements, ensuring accurate documentation and follow-up
• Provide guidance to residents and families regarding long-term care funding, billing, and payment options
• Collaborate with Site Leadership, Finance, Legal, and external collection agencies to resolve complex account issues
• Support tenancy, tribunal, or related hearings as required
• Prepare and deliver monthly aged accounts receivable reporting, analysis, and collection updates for leadership teams
• Monitor account trends, identify risks, and escalate potential write-offs in accordance with company policy
• Support operational teams in ensuring accurate resident admissions and financial documentation
• Ensure compliance with privacy legislation, collection policies, and internal controls
• Lead and support continuous improvement initiatives related to receivables management and resident experience

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Diploma or post-secondary education in Accounting, Finance, Business Administration, or a related field
• Minimum 3-5 years of experience in accounts receivable, collections, or revenue cycle management
• Strong understanding of collections processes, account reconciliation, and receivables management
• Ability to manage sensitive conversations with professionalism, empathy, and discretion
• Strong analytical and problem-solving skills, with the ability to identify trends and resolve complex account issues
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Experience with Yardi or similar ERP systems considered an asset
• Experience in healthcare, long-term care, hospitality, or service-based environments considered an asset