Top Benefits
About the role
Vice President, Client Solutions Downtown Toronto, ON | Hybrid (3 Days Office / 2 Days Remote) Salary: $125,000 - $150,000
Your New Company Our client is a growing global provider of specialized administration, operational support, and investor services solutions to the alternative investment industry. With an established international presence and a reputation for delivering high-quality service to sophisticated investment managers, the organization continues to expand its North American footprint and invest in long-term growth.
As part of an exciting expansion in Toronto, the company is establishing a new office and is seeking a Vice President, Client Solutions to play a key role in supporting strategic client relationships and helping shape the future of the business locally.
Your New Role As Vice President, Client Solutions, you will serve as the senior relationship owner for a portfolio of strategic and complex client accounts. Acting as a trusted advisor, you will be responsible for client retention, service delivery oversight, escalation management, and identifying opportunities to strengthen and grow client relationships.
Working closely with operations, technology, and senior leadership teams across multiple international offices, you will ensure exceptional client service while driving continuous improvements in processes, communication, and overall client experience.
Key responsibilities include: Managing and developing relationships with senior client stakeholders. Leading governance meetings, service reviews, and strategic client discussions. Developing and executing client engagement and retention strategies. Monitoring service delivery performance and addressing service-related risks and issues. Acting as the primary escalation point for significant client concerns. Coordinating cross-functional teams to resolve complex operational challenges. Identifying opportunities to enhance service offerings and improve client outcomes. Supporting business development initiatives, client presentations, and proposal processes. Partnering with operations and technology teams to implement service improvements and operational efficiencies. Representing the organization at client meetings, industry conferences, and networking events as required.
This is a highly visible position that offers extensive interaction with senior leadership and the opportunity to influence both client experience and organizational strategy.
What You'll Need to Succeed To be considered for this opportunity, you will bring: 7+ years of experience within fund administration, alternative investments, client services, relationship management, or operations. Experience supporting hedge funds, private equity funds, venture capital funds, or other alternative investment clients. Previous experience working for a fund administrator would be highly advantageous. Experience operating at the Manager, Senior Manager, Director, or Vice President level. Strong relationship management, communication, and stakeholder engagement skills. Proven ability to manage multiple priorities in a fast-paced environment. Experience handling client escalations and driving successful resolutions. Excellent organizational skills with strong attention to detail and follow-through. A proactive and solutions-oriented approach with the confidence to challenge issues and drive accountability across teams. Willingness to undertake occasional travel, primarily within the United States, as required.
What You'll Get in Return In return, you will receive a highly competitive compensation and benefits package, including: Base salary of $125,000 - $150,000 10% target annual bonus with opportunity to exceed target based on performance 5% employer RRSP contribution 25 days vacation 5 paid sick days Company-paid benefits from Day 1 for employees and eligible family members Tuition reimbursement of up to $3,000 annually Hybrid work arrangement with a planned downtown Toronto office location within walking distance of Union Station A strong work-life balance within a 37.5-hour work week The opportunity to join a growing organization during an exciting expansion phase and make a meaningful impact on client success and business growth
What You Need to Do Now If you're interested in this opportunity, please apply with your updated resume or contact us for a confidential discussion regarding your career options.
If you meet all the requirements for this role, please apply quoting reference number: 1126063. Thank you in advance for your interest.
This posting is for a newly created vacancy with the organization.
AI may be used in the screening process for this role.
About Hays
We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning.
As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights.
Last year we helped over 280,000 people find their next career. Join the millions of people around the world that our specialist recruitment consultants provide with up-to-date information on career options, interesting insights and specific industry trends.
We help our customers define and implement strategies to create inclusive and equitable workplaces. Through harnessing and analysing data, we support business decision making and advise on how to access Talent Networks. We also assist in identifying attractive employer propositions by truly understanding a company’s identity, and support clients with all aspects of their Early Careers proposition, from strategic planning through to operational execution.
Hays is the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America. The c.12,800 people we employ around the world partner with clients and candidates to power the world of work. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. In the year to 30 June 2021, we placed 77,000 people in permanent jobs and 244,000 people into temporary roles. For more information about our global network, strategy and Group financial results, visit www.haysplc.com
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Top Benefits
About the role
Vice President, Client Solutions Downtown Toronto, ON | Hybrid (3 Days Office / 2 Days Remote) Salary: $125,000 - $150,000
Your New Company Our client is a growing global provider of specialized administration, operational support, and investor services solutions to the alternative investment industry. With an established international presence and a reputation for delivering high-quality service to sophisticated investment managers, the organization continues to expand its North American footprint and invest in long-term growth.
As part of an exciting expansion in Toronto, the company is establishing a new office and is seeking a Vice President, Client Solutions to play a key role in supporting strategic client relationships and helping shape the future of the business locally.
Your New Role As Vice President, Client Solutions, you will serve as the senior relationship owner for a portfolio of strategic and complex client accounts. Acting as a trusted advisor, you will be responsible for client retention, service delivery oversight, escalation management, and identifying opportunities to strengthen and grow client relationships.
Working closely with operations, technology, and senior leadership teams across multiple international offices, you will ensure exceptional client service while driving continuous improvements in processes, communication, and overall client experience.
Key responsibilities include: Managing and developing relationships with senior client stakeholders. Leading governance meetings, service reviews, and strategic client discussions. Developing and executing client engagement and retention strategies. Monitoring service delivery performance and addressing service-related risks and issues. Acting as the primary escalation point for significant client concerns. Coordinating cross-functional teams to resolve complex operational challenges. Identifying opportunities to enhance service offerings and improve client outcomes. Supporting business development initiatives, client presentations, and proposal processes. Partnering with operations and technology teams to implement service improvements and operational efficiencies. Representing the organization at client meetings, industry conferences, and networking events as required.
This is a highly visible position that offers extensive interaction with senior leadership and the opportunity to influence both client experience and organizational strategy.
What You'll Need to Succeed To be considered for this opportunity, you will bring: 7+ years of experience within fund administration, alternative investments, client services, relationship management, or operations. Experience supporting hedge funds, private equity funds, venture capital funds, or other alternative investment clients. Previous experience working for a fund administrator would be highly advantageous. Experience operating at the Manager, Senior Manager, Director, or Vice President level. Strong relationship management, communication, and stakeholder engagement skills. Proven ability to manage multiple priorities in a fast-paced environment. Experience handling client escalations and driving successful resolutions. Excellent organizational skills with strong attention to detail and follow-through. A proactive and solutions-oriented approach with the confidence to challenge issues and drive accountability across teams. Willingness to undertake occasional travel, primarily within the United States, as required.
What You'll Get in Return In return, you will receive a highly competitive compensation and benefits package, including: Base salary of $125,000 - $150,000 10% target annual bonus with opportunity to exceed target based on performance 5% employer RRSP contribution 25 days vacation 5 paid sick days Company-paid benefits from Day 1 for employees and eligible family members Tuition reimbursement of up to $3,000 annually Hybrid work arrangement with a planned downtown Toronto office location within walking distance of Union Station A strong work-life balance within a 37.5-hour work week The opportunity to join a growing organization during an exciting expansion phase and make a meaningful impact on client success and business growth
What You Need to Do Now If you're interested in this opportunity, please apply with your updated resume or contact us for a confidential discussion regarding your career options.
If you meet all the requirements for this role, please apply quoting reference number: 1126063. Thank you in advance for your interest.
This posting is for a newly created vacancy with the organization.
AI may be used in the screening process for this role.
About Hays
We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning.
As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights.
Last year we helped over 280,000 people find their next career. Join the millions of people around the world that our specialist recruitment consultants provide with up-to-date information on career options, interesting insights and specific industry trends.
We help our customers define and implement strategies to create inclusive and equitable workplaces. Through harnessing and analysing data, we support business decision making and advise on how to access Talent Networks. We also assist in identifying attractive employer propositions by truly understanding a company’s identity, and support clients with all aspects of their Early Careers proposition, from strategic planning through to operational execution.
Hays is the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America. The c.12,800 people we employ around the world partner with clients and candidates to power the world of work. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. In the year to 30 June 2021, we placed 77,000 people in permanent jobs and 244,000 people into temporary roles. For more information about our global network, strategy and Group financial results, visit www.haysplc.com