Client Relations Analyst Job Details | Richmond Hill
About the role
Client Relations Analyst
Posting Id 3420
Department Corporate and Financial Services
Division Financial Services
Section Assessment and Account Services
Job Grade SEA35 Grade 05
Rate of Pay $76,538.00 - $90,043.00 Annual
Job Type Permanent Full Time
Employee Group SEA
Replacement/New Position Replacement for Existing Vacancy
Posting Type Internal and External
Posting Date 08/07/2026
Application Deadline 08/21/2026
Position Summary
Reporting to the Manager, Revenue Services, the Client Relations Analyst is responsible for the section response to property owner escalations, the quality control of communications including electronic communications, print, website, and social media. They will prepare financial analysis reporting of assessment changes, modeling of impact on budget, policy and legislative changes.
Key Duties and Responsibilities
Research, respond to and resolve client escalations received from Access Richmond Hill, Office of the Mayor and Council, Senior Management and Revenue Services staff; Analyze direct inquiry and client escalation trends for the purpose of identifying division process and messaging improvement opportunities; Responsible for property tax, assessment and water consumption content, on Richmondhill.ca and social media sites; Quality control of Revenue Services written communication, including bill messaging, form and custom letters, format of staff reports and format of notes on client accounts Direct response to a variety of inquiries received via section external email account Perform Revenue Services role of case manager in the Access Richmond Hill Case Management function, including responsibility for queue direct response and resolution, or assigning and collaborating with section supervisors Identify and develop key messages to assist Access Richmond Hill in handling in scope, high volume property tax, assessment and water billing inquiries Contribute to the knowledge base requirements for Access Richmond Hill, including working with section leads to convert technical tax, assessment and water processes to appropriate external communication content Financial modeling of scenarios including anticipated budgetary, policy, or legislative changes for property tax, assessment, and water revenue Financial modeling of revenue or expense increase from assessment changes Contribute to the annual section budget, forecast and financial variance analysis, including the relevant tax and water sections of the corporate budget
Education and Experience
University degree in Business or Public Administration Certificate in communications, diploma in accounting, enrollment in a professional accounting designation program or Municipal Tax Administration Program (MTAP) certificate is an asset 4 years experience in a similar role
Required Skills/Knowledge
Proficiency in Microsoft Office, CIS Infinity, FIMS, TXM Manager, Municipal Connect, Ontario Property Tax Analysis (OPTA); Knowledge of property tax sections of the Municipal Act, Water and Wastewater By-law, and Tariff of Fees by-law; Knowledge of property assessment and taxation, as well as water meter operations, readings and billings; Knowledge of Accessibility for Ontarians with Disabilities Act legislation and practices; Knowledge of all aspects of calculating a property tax and water bill; Experience in a municipal, assessment or utility environment; Experience in a customer service environment, with a focus on written communication; Experience with Excel, modeling and variances in the financial section of a public or private section service environment. Demonstrates good judgment and makes sound decisions Shows commitment to personal growth, development, and leadership opportunities Shares new ideas and challenges the status quo Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust Takes initiative to participate in a culture of learning, mentoring, and sharing Contributes to building and being a part of a positive culture Demonstrate the City’s corporate values of care, collaboration, courage and service
Leadership Competencies
Demonstrates personal leadership Builds people and culture Cultivates open communication Shapes the future Navigates and leads through complexity and change
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘ View Jobs for Current Employees ’ link on the City’s Careers Page .
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
About City of Richmond Hill
With a population of more than 202,000 residents and 5,000 businesses, Richmond Hill is one of Canada’s most desirable and growing communities. Recognized by the Conference Board of Canada with an ‘A’ grade as an attractive community, it is one of six Canadian municipalities to receive this ranking and the only suburban and GTA municipality to do so. Safe, clean and committed to managed growth, its culture is welcoming and diverse, and values environmental sustainability. Dedicated to providing exceptional public service to its community, Richmond Hill’s municipal government serves a distinctive, dynamic and active town with a rich history and a friendly, down-to-earth character. Richmond Hill’s vision, “Where people come together to build our community,” builds on its past and recognizes the continued importance of partnership between the municipal government and the community it serves.
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Client Relations Analyst Job Details | Richmond Hill
About the role
Client Relations Analyst
Posting Id 3420
Department Corporate and Financial Services
Division Financial Services
Section Assessment and Account Services
Job Grade SEA35 Grade 05
Rate of Pay $76,538.00 - $90,043.00 Annual
Job Type Permanent Full Time
Employee Group SEA
Replacement/New Position Replacement for Existing Vacancy
Posting Type Internal and External
Posting Date 08/07/2026
Application Deadline 08/21/2026
Position Summary
Reporting to the Manager, Revenue Services, the Client Relations Analyst is responsible for the section response to property owner escalations, the quality control of communications including electronic communications, print, website, and social media. They will prepare financial analysis reporting of assessment changes, modeling of impact on budget, policy and legislative changes.
Key Duties and Responsibilities
Research, respond to and resolve client escalations received from Access Richmond Hill, Office of the Mayor and Council, Senior Management and Revenue Services staff; Analyze direct inquiry and client escalation trends for the purpose of identifying division process and messaging improvement opportunities; Responsible for property tax, assessment and water consumption content, on Richmondhill.ca and social media sites; Quality control of Revenue Services written communication, including bill messaging, form and custom letters, format of staff reports and format of notes on client accounts Direct response to a variety of inquiries received via section external email account Perform Revenue Services role of case manager in the Access Richmond Hill Case Management function, including responsibility for queue direct response and resolution, or assigning and collaborating with section supervisors Identify and develop key messages to assist Access Richmond Hill in handling in scope, high volume property tax, assessment and water billing inquiries Contribute to the knowledge base requirements for Access Richmond Hill, including working with section leads to convert technical tax, assessment and water processes to appropriate external communication content Financial modeling of scenarios including anticipated budgetary, policy, or legislative changes for property tax, assessment, and water revenue Financial modeling of revenue or expense increase from assessment changes Contribute to the annual section budget, forecast and financial variance analysis, including the relevant tax and water sections of the corporate budget
Education and Experience
University degree in Business or Public Administration Certificate in communications, diploma in accounting, enrollment in a professional accounting designation program or Municipal Tax Administration Program (MTAP) certificate is an asset 4 years experience in a similar role
Required Skills/Knowledge
Proficiency in Microsoft Office, CIS Infinity, FIMS, TXM Manager, Municipal Connect, Ontario Property Tax Analysis (OPTA); Knowledge of property tax sections of the Municipal Act, Water and Wastewater By-law, and Tariff of Fees by-law; Knowledge of property assessment and taxation, as well as water meter operations, readings and billings; Knowledge of Accessibility for Ontarians with Disabilities Act legislation and practices; Knowledge of all aspects of calculating a property tax and water bill; Experience in a municipal, assessment or utility environment; Experience in a customer service environment, with a focus on written communication; Experience with Excel, modeling and variances in the financial section of a public or private section service environment. Demonstrates good judgment and makes sound decisions Shows commitment to personal growth, development, and leadership opportunities Shares new ideas and challenges the status quo Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust Takes initiative to participate in a culture of learning, mentoring, and sharing Contributes to building and being a part of a positive culture Demonstrate the City’s corporate values of care, collaboration, courage and service
Leadership Competencies
Demonstrates personal leadership Builds people and culture Cultivates open communication Shapes the future Navigates and leads through complexity and change
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘ View Jobs for Current Employees ’ link on the City’s Careers Page .
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
About City of Richmond Hill
With a population of more than 202,000 residents and 5,000 businesses, Richmond Hill is one of Canada’s most desirable and growing communities. Recognized by the Conference Board of Canada with an ‘A’ grade as an attractive community, it is one of six Canadian municipalities to receive this ranking and the only suburban and GTA municipality to do so. Safe, clean and committed to managed growth, its culture is welcoming and diverse, and values environmental sustainability. Dedicated to providing exceptional public service to its community, Richmond Hill’s municipal government serves a distinctive, dynamic and active town with a rich history and a friendly, down-to-earth character. Richmond Hill’s vision, “Where people come together to build our community,” builds on its past and recognizes the continued importance of partnership between the municipal government and the community it serves.