Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe. We currently have a role as a Application Production Support Specialist - Banking Information Security with our large consulting client on a long term project with a major banking services client in the downtown Montreal area.

Role: Application Production Support Specialist - Banking Information Security Type: Permanent 37.5 hrs/week Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home) Salary: $80,000 - $85,000 + 9% bonus + 3-5 weeks paid vacation + RRSP contribution + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

Position Overview The position at a glance

Application Production Support (APS) team, responsible for maintaining and supporting applications under the scope of Global Business Lines. Teams are in USA, Canada and India, ensuring full coverage to the business lines that APS support. APS is a 24/7 team, ready to respond to any application related issues. The team aims to maintain the integrity, stability and continuity of the supported platforms, with the main objective of safeguarding the availability of the applications at the start of every business hour. The team thrives to implement the standard IT Policies in line with the GROUP and AMER standards. Always ensuring to comply with the IT Security policies enforced by the group. APS team actively participates in the APS transformation, constantly adjusting and adapting to the needs of the business lines we support. The APS goal, "Bringing value to the Business".

MISSION AND OBJECTIVES • Provide application and technical support to the critical 24/7 applications • Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration. • Follow Information security and adhere to governance framework for the applications in the platform

MAIN RESPONSIBILITIES • Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution. • Support product deployment life cycle for new releases, standards, and patches. • Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards. • Provide support for projects along with timely reporting on status updates and risks. • Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms. • Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary. • Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations. • Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.

TRANSVERSAL and FRAMEWORK • Maintain application and systems as per the Information Security guidelines. • Ensure data protection regulations are implemented from a data security standpoint. • Maintain monitoring, capacity planning and performance tuning of applications components • Understand and document the business process and data flow. • Transform BAU and legacy support process into AI framework.

Preferred qualifications • Minimum 5 years’ experience in application production support • Hands on experience with UNIX, Linux and Shell Scripts. • Hands on experience with Oracle (preferred) SQL and PL/SQL. • Experience with Windows servers. • Knowledge in Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, PGP encryption, CFT, IBM MQ Series, etc • Must be able to work flexible hours (morning shift, evening shift, weekend support). • Strong problem-solving skills. • Possess time management and priority management skills. • Team player while being able to work autonomously. • Ability to work under pressure to support critical 24x7 production platform. • Professional English level skill for verbal and written communication (Follow the Sun, Operations support in USA/ASIA)

Good to have • Experience in working with geographically diversified teams. • ITIL Framework knowledge will be an asset (incident/problem/change process) • Dynatrace Knowledge • Ability to use Excel for data analysis and reporting • Tibco Business Works 5.14, tibco EMS 8.x, Console tibco administration