Top Benefits
About the role
About The Opportunity
A fast-scaling fintech innovator operating across North America, we’re redefining digital financial services through seamless customer experiences and AI-augmented support ecosystems. Our remote-first team delivers real-time, empathetic, and tech-savvy assistance to users navigating banking, payments, and lending products — all from the comfort of home, with enterprise-grade tools and global impact.
Role & Responsibilities
Deliver live chat support to customers across North America, resolving inquiries related to account access, transactions, billing, and product features with speed and empathy. Utilize CRM and ticketing systems (e.g., Zendesk, Freshdesk) to document, track, and escalate issues — ensuring zero slip-through and full audit trails. Collaborate with product and compliance teams to surface emerging pain points and contribute to knowledge base enhancements. Maintain 95%+ first-contact resolution rate and adhere to SLAs for response time, quality, and customer satisfaction (CSAT). Adhere to brand voice, compliance protocols, and data privacy standards (PIPEDA, GDPR) while handling sensitive financial information. Participate in weekly QA calibration, coaching sessions, and process improvement sprints to raise service excellence benchmarks.
Skills & Qualifications
Must-Have
Zendesk Freshdesk CRM platforms Live chat support Customer service scripting PIPEDA compliance Conflict resolution Data entry accuracy
Preferred
Experience in fintech or banking support Familiarity with payment gateways (Stripe, PayPal, etc.) Basic understanding of financial terminology (APR, ACH, overdraft, etc.)
Benefits & Culture Highlights
100% remote work with flexible scheduling — work when you’re most productive. Competitive hourly pay + performance bonuses + quarterly recognition awards. Access to professional development stipends and mental wellness resources — because support agents deserve support too.
Skills: chat,customer,live
About KAPITALCOMPANY
Objetivo Global de ERP: Impulsar el éxito empresarial mediante la implementación eficaz de sistemas ERP que optimicen la gestión operativa y estratégica. Nuestro objetivo es ofrecer soluciones integrales que permitan a las empresas mejorar la planificación, el control de proyectos y la administración de recursos de manera eficiente, fortaleciendo así su competitividad en un entorno web dinámico.
Similar Jobs
Top Benefits
About the role
About The Opportunity
A fast-scaling fintech innovator operating across North America, we’re redefining digital financial services through seamless customer experiences and AI-augmented support ecosystems. Our remote-first team delivers real-time, empathetic, and tech-savvy assistance to users navigating banking, payments, and lending products — all from the comfort of home, with enterprise-grade tools and global impact.
Role & Responsibilities
Deliver live chat support to customers across North America, resolving inquiries related to account access, transactions, billing, and product features with speed and empathy. Utilize CRM and ticketing systems (e.g., Zendesk, Freshdesk) to document, track, and escalate issues — ensuring zero slip-through and full audit trails. Collaborate with product and compliance teams to surface emerging pain points and contribute to knowledge base enhancements. Maintain 95%+ first-contact resolution rate and adhere to SLAs for response time, quality, and customer satisfaction (CSAT). Adhere to brand voice, compliance protocols, and data privacy standards (PIPEDA, GDPR) while handling sensitive financial information. Participate in weekly QA calibration, coaching sessions, and process improvement sprints to raise service excellence benchmarks.
Skills & Qualifications
Must-Have
Zendesk Freshdesk CRM platforms Live chat support Customer service scripting PIPEDA compliance Conflict resolution Data entry accuracy
Preferred
Experience in fintech or banking support Familiarity with payment gateways (Stripe, PayPal, etc.) Basic understanding of financial terminology (APR, ACH, overdraft, etc.)
Benefits & Culture Highlights
100% remote work with flexible scheduling — work when you’re most productive. Competitive hourly pay + performance bonuses + quarterly recognition awards. Access to professional development stipends and mental wellness resources — because support agents deserve support too.
Skills: chat,customer,live
About KAPITALCOMPANY
Objetivo Global de ERP: Impulsar el éxito empresarial mediante la implementación eficaz de sistemas ERP que optimicen la gestión operativa y estratégica. Nuestro objetivo es ofrecer soluciones integrales que permitan a las empresas mejorar la planificación, el control de proyectos y la administración de recursos de manera eficiente, fortaleciendo así su competitividad en un entorno web dinámico.