Business Process Analyst (Operations)
Top Benefits
About the role
Agricorp is looking for a Business Process Analyst to join the Operations team within our Program Delivery division.
We believe our employees are our greatest strength, which is why we offer:
- Comprehensive health and dental benefits to keep you and your family well
- Pension plan to support your long-term financial security
- Paid vacation days and sick leave to support your overall well-being
- Work-life balance with supportive leaders who respect your time outside of work
- Opportunities for learning and growth, including mentoring, coaching, and support for professional development
THE ROLE
Reporting to the Team Leader, Change Implementation, you will support the development and implementation of business process improvement strategies for Program Delivery (claims, underwriting, customer care, etc.). You will also use your expertise in business process redesign, process mapping, standard operating procedure documentation and process implementation to improve efficiencies. In this role, you will:
- Gather requirements and define stakeholder needs for business process development and improvement
- Assess current processes and develop future processes, process maps, and document detailed plans and procedures
- Collaborate with internal stakeholders across Agricorp and external stakeholders, such as OMAFA, to integrate new business processes and cycles into Program Delivery
- Recommend approaches to obtain appropriate stakeholder and management approvals for technical content
- Coordinate sign-off of process maps and procedures, ensuring the content is accurate, consistent, and follows established guidelines and best practices
- Establish and maintain collaborative relationships with subject matter experts, project team members and management across divisions to plan and implement process improvements
- Recommend process changes that enhance service delivery and minimize inefficiencies
- Develop business process testing strategies, write test cases and user acceptance criteria and conduct business process testing for new or existing Business Process Improvement initiatives
Job status: Permanent position Salary: $73,912 - $86,955 Work status: Full time in office Location: Guelph
QUALIFICATIONS
- University degree in a related field, such as business administration, or equivalent experience
- 3 to 5 years’ experience with process mapping, process redesign and standard operating procedures documentation
- Demonstrated proficiency in written documentation of procedures
- Demonstrated ability to work across internal and external teams
- Proficiency in word processing and in using spreadsheet and database software, such as Microsoft Office Visio and Microsoft Excel
- Experience in the insurance and/or financial services industry an asset
- Lean Six Sigma or similar certification an asset
KEY COMPETENCIES
- Communication – Listens to others and communicates effectively, fostering open communication
- Information gathering and processing – Locates and collects data from appropriate sources and analyzes it to prepare meaningful and concise reports that summarize the information
- Analytical thinking – Interprets, links, and analyses information and situations by breaking them down into component parts, identifying patterns, connections, and underlying issues
- Achieving quality results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures while managing risk
- Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
- Planning and organizing – Develops, implements, evaluates, and adjusts plans to reach goals, while ensuring the optimal use of resources
- Change advocacy – Advocates, leads, and enables the process of change while helping others deal with the transition
- Influence – Influences, convinces and gains support from others
BACKGROUND
Agricorp, an agency of the government of Ontario.
Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.
Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.
APPLY ONLINE
To apply for this position, please go to www.agricorp.com [http://www.agricorp.com] and select Careers. Click on Current Opportunities.
Please submit your application for this position by July 31, 2026.
We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.
About Agricorp
As an agency of the Government of Ontario, Agricorp works with partners to contribute to a vibrant and sustainable agriculture industry. With more than 400 employees serving more than 47,000 producers province-wide, Agricorp delivers programs that help producers manage risk and remain financially secure. The agency was established in 1997 by the provincial government under the authority of the AgriCorp Act, 1996.
Agricorp delivers a variety of programs and payments on behalf of the federal and provincial governments, including AgriStability, Farm Business Registration and Production Insurance. A full list of programs with brief descriptions is available at www.agricorp.com and select Find Programs.
For additional information about Agricorp visit www.agricorp.com.
Similar Jobs
Business Process Analyst (Operations)
Top Benefits
About the role
Agricorp is looking for a Business Process Analyst to join the Operations team within our Program Delivery division.
We believe our employees are our greatest strength, which is why we offer:
- Comprehensive health and dental benefits to keep you and your family well
- Pension plan to support your long-term financial security
- Paid vacation days and sick leave to support your overall well-being
- Work-life balance with supportive leaders who respect your time outside of work
- Opportunities for learning and growth, including mentoring, coaching, and support for professional development
THE ROLE
Reporting to the Team Leader, Change Implementation, you will support the development and implementation of business process improvement strategies for Program Delivery (claims, underwriting, customer care, etc.). You will also use your expertise in business process redesign, process mapping, standard operating procedure documentation and process implementation to improve efficiencies. In this role, you will:
- Gather requirements and define stakeholder needs for business process development and improvement
- Assess current processes and develop future processes, process maps, and document detailed plans and procedures
- Collaborate with internal stakeholders across Agricorp and external stakeholders, such as OMAFA, to integrate new business processes and cycles into Program Delivery
- Recommend approaches to obtain appropriate stakeholder and management approvals for technical content
- Coordinate sign-off of process maps and procedures, ensuring the content is accurate, consistent, and follows established guidelines and best practices
- Establish and maintain collaborative relationships with subject matter experts, project team members and management across divisions to plan and implement process improvements
- Recommend process changes that enhance service delivery and minimize inefficiencies
- Develop business process testing strategies, write test cases and user acceptance criteria and conduct business process testing for new or existing Business Process Improvement initiatives
Job status: Permanent position Salary: $73,912 - $86,955 Work status: Full time in office Location: Guelph
QUALIFICATIONS
- University degree in a related field, such as business administration, or equivalent experience
- 3 to 5 years’ experience with process mapping, process redesign and standard operating procedures documentation
- Demonstrated proficiency in written documentation of procedures
- Demonstrated ability to work across internal and external teams
- Proficiency in word processing and in using spreadsheet and database software, such as Microsoft Office Visio and Microsoft Excel
- Experience in the insurance and/or financial services industry an asset
- Lean Six Sigma or similar certification an asset
KEY COMPETENCIES
- Communication – Listens to others and communicates effectively, fostering open communication
- Information gathering and processing – Locates and collects data from appropriate sources and analyzes it to prepare meaningful and concise reports that summarize the information
- Analytical thinking – Interprets, links, and analyses information and situations by breaking them down into component parts, identifying patterns, connections, and underlying issues
- Achieving quality results – Focuses efforts on managing one’s self to achieve high-quality results consistent with the organization’s standards and measures while managing risk
- Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
- Planning and organizing – Develops, implements, evaluates, and adjusts plans to reach goals, while ensuring the optimal use of resources
- Change advocacy – Advocates, leads, and enables the process of change while helping others deal with the transition
- Influence – Influences, convinces and gains support from others
BACKGROUND
Agricorp, an agency of the government of Ontario.
Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.
Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.
APPLY ONLINE
To apply for this position, please go to www.agricorp.com [http://www.agricorp.com] and select Careers. Click on Current Opportunities.
Please submit your application for this position by July 31, 2026.
We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.
About Agricorp
As an agency of the Government of Ontario, Agricorp works with partners to contribute to a vibrant and sustainable agriculture industry. With more than 400 employees serving more than 47,000 producers province-wide, Agricorp delivers programs that help producers manage risk and remain financially secure. The agency was established in 1997 by the provincial government under the authority of the AgriCorp Act, 1996.
Agricorp delivers a variety of programs and payments on behalf of the federal and provincial governments, including AgriStability, Farm Business Registration and Production Insurance. A full list of programs with brief descriptions is available at www.agricorp.com and select Find Programs.
For additional information about Agricorp visit www.agricorp.com.