Senior Associate - Branch Operations
About the role
Job Requirements Role/ Job Title: Senior Associate - Branch Operations Function/ Department: Wholesale Banking Operations Job Purpose: 'To sustain better client servicing by way of exhibiting superior service delivery for Trade /GBO/CMS/KYC products and using banking expertise to support Business. To act as senior resource in terms of knowledge expertise of different Products. To provide timely support to all business & external stakeholders and to manage their requirements, which should be in tandem with internal process & guidelines. To assist and support Team Manager & Lead to achieve organisational goals as per KPI. To avoid any financial and reputational risk of the bank. Roles & Responsibilities: · 'Handle operations involving Trade Finance, GBO, KYC, CMS, Clearing with respect to Branch process. · Responsible for ensuring quick turn-around time and error-free processing of transactions. · Responsible for monitoring the Customer calls/queries and meeting the oversall customer expectation. · Performing daily reconciliation of the transactions handled during the day. · Performing daily reconciliation of internal suspense accounts. · Ensuring details are properly captured in the Inventory Registers like DD, Cheque, Bank Guarantees etc, as the case may be. · Demonstrating good product understanding and process knowledge for mentioned products in interactions with customers. · Ensuring basic hygiene of the operations at the branch interms of Customer Service, Record keeping & Audit. · Highlighting/Suggesting ideas in area of operations. · Support /assist Associate in executing day to day operations. · Ensure all regulatory reporting and adherence to compliance related aspects for branch. · Driving & publishing periodical reporting / MIS as required by Branch Operation Managers. · Helps the branch in identification of gaps in SOP and elimination of manual steps. Educational Qualification: Bachelor’s in Any Stream
Experience: 3–6 Years of experience in Banking with a good understanding of General banking operations/KYC/Trade Finanace/CMS.
About IDFC FIRST Bank
Never share your password, OTP, UPI Pin, CVV etc with anyone.
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
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Senior Associate - Branch Operations
About the role
Job Requirements Role/ Job Title: Senior Associate - Branch Operations Function/ Department: Wholesale Banking Operations Job Purpose: 'To sustain better client servicing by way of exhibiting superior service delivery for Trade /GBO/CMS/KYC products and using banking expertise to support Business. To act as senior resource in terms of knowledge expertise of different Products. To provide timely support to all business & external stakeholders and to manage their requirements, which should be in tandem with internal process & guidelines. To assist and support Team Manager & Lead to achieve organisational goals as per KPI. To avoid any financial and reputational risk of the bank. Roles & Responsibilities: · 'Handle operations involving Trade Finance, GBO, KYC, CMS, Clearing with respect to Branch process. · Responsible for ensuring quick turn-around time and error-free processing of transactions. · Responsible for monitoring the Customer calls/queries and meeting the oversall customer expectation. · Performing daily reconciliation of the transactions handled during the day. · Performing daily reconciliation of internal suspense accounts. · Ensuring details are properly captured in the Inventory Registers like DD, Cheque, Bank Guarantees etc, as the case may be. · Demonstrating good product understanding and process knowledge for mentioned products in interactions with customers. · Ensuring basic hygiene of the operations at the branch interms of Customer Service, Record keeping & Audit. · Highlighting/Suggesting ideas in area of operations. · Support /assist Associate in executing day to day operations. · Ensure all regulatory reporting and adherence to compliance related aspects for branch. · Driving & publishing periodical reporting / MIS as required by Branch Operation Managers. · Helps the branch in identification of gaps in SOP and elimination of manual steps. Educational Qualification: Bachelor’s in Any Stream
Experience: 3–6 Years of experience in Banking with a good understanding of General banking operations/KYC/Trade Finanace/CMS.
About IDFC FIRST Bank
Never share your password, OTP, UPI Pin, CVV etc with anyone.
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.