At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:
Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Billing Manager (Canada) you will maximize Company profitability and revenue stream by creating accurate, complete and timely client and sub-contractor billing.

What you'll get to do:

• Understand operational targets and strive to meet and exceed
• Understand Veritext products and services and their value to clients
• Fully understand and utilize all system functions as they relate to your position and their impact on other functions
• Ensure that departmental training materials are current, effective and utilized
• Analyze departmental performance and results; make suggestions for improvement
• Balance workload among staff; delegate work to team members
• Provide leadership, guidance and insight to colleagues
• Effectively manage the team by setting goals and metrics, monitoring performance and establishing operational improvements
• Manage team attendance (i.e. approving time sheets, time off requests)
• Partner with the learning and development team to support team growth and development
• Recruit, train, coach and develop staff to yield a high performing team
• Use all applicable tools to the fullest to perform managerial and analytical tasks
• Adhere to all financial policies including COD, Bad Debt, Direct Costs, etc.
• Manage end-to-end billing cycles
• Address complex billing issues from clients, Sales and other functions
• Address subcontractor invoices related to services, copies, rates, etc.
• Identify opportunities to improve billing efficiency, automate processes and implement best practices
• Analyze client and reporter billing rates as necessary and make recommendations for changes to management
• Prepare billing reports for Management
• Monitor monthly billing adjustments and address gaps
• Lead collaboration meetings with other functional managers on a monthly basis
• Analyze and discuss monthly revenue/COGS performance with management
• Analyze data using all relevant tools and present solutions and ideas (i.e. billing reports)
• Maximize revenue and gross profit by analyzing invoices, trends, product/services, etc.
• Perform regional/local pricing review and setting new rates for discussion with management
• Support client contract rate negotiation in collaboration with Director and Regional Vice President
• Provide financial reporting and ensure compliance with internal fiscal controls
• Set targets for the billing team to effectively manage personal and operational performances

The kind of teammate we’re looking for:

• Bachelor’s Degree in related field or equivalent combination of education and experience
• Minimum of 5+ years relevant experience
• Proficiency in MS Office (advance excel and Power Point)
• Analytical thinking and attention to details
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional, with the ability to respond to requests promptly and accurately
• Proactive and motivated with strong problem-solving skills and forward-thinking capabilities
• Must possess excellent management skills with the proven ability to lead a team across time zones in a hybrid work environment
• Strong process improvement and project management skills
• Strong innovative skills and mindset
• Strong change management skills and adaptable to change
• Intermediate/advanced accounting skills

What’s in it for you:

• Competitive compensation and total rewards package
• Extended health coverage that includes medical, dental and vision benefits
• Paid Time Off
• 4 personal/float days
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security (including HIPAA and PII compliance) ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.