Permanent Full Time 

   The Administrative Assistant role is responsible for the day-to-day operations of the Head Office Medical Consulting team including sorting and processing mail, assigning and supporting work for the team, and handling administrative duties on a day-to-day basis.    The Head Office Medical Consulting team provides critical support to Workplace Solutions. Group disability is the largest client, but the team also supports other lines of business including life, medical, drug, underwriting, out of country and critical illness.   What you will do:

Appeal, Complaint, and Referral file assignment In-office mail and other duties Handle lawyer’s letters Contracts Email inbox monitoring External Rehab invoice and data entry Mail and scanning duties Provide and participate in cross training. Act as back-up when needed Other admin tasks as required

  What you will bring: 

Minimum 2 years’ experience in an administrative role Strong communication skills, both written and verbal to varying audiences, including proofreading with keen attention to detail Well-developed organizational and time management skills Motivated self-starter with ability to work independently and productively as part of a team while managing competing priorities to deliver business results Strong technical skills in MS Word, Excel, Outlook, and document management software (M-Files, Relativity) Excellent interpersonal and client services skills; professional and positive demeanour Experience working with highly sensitive and confidential information as part of daily duties Able to work in-office 3 days per week Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website

The base salary for this position is between $34,900 - $47,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Grow with Canada Life  We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.   We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!  What we offer:   We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!   Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.   We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.   Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.  #LI-Hybrid