Top Benefits
About the role
About The Company
Citibank (Switzerland) AG is a leading global financial institution renowned for its comprehensive range of banking and financial services. As a part of Citigroup, the bank operates with a strong commitment to innovation, operational excellence, and client-centric solutions. Citibank Switzerland plays a critical role in supporting institutional clients worldwide, offering tailored financial products, investment management, and securities services. The organization prides itself on fostering a diverse and inclusive workplace, leveraging cutting-edge technology, and maintaining high standards of compliance and risk management. With a focus on sustainability and responsible banking, Citibank (Switzerland) AG continues to be a trusted partner for clients seeking reliable and innovative financial solutions across the globe.
About The Role
We are seeking a highly skilled and experienced Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team at Citibank (Switzerland) AG. This pivotal role involves managing the operational stability, incident resolution, and continuous improvement of our data and client-facing reporting platforms. As part of a globally distributed team operating on a 24/6 basis, you will be responsible for ensuring the seamless functioning of critical systems that underpin Citi's Securities Services business. Your expertise will be instrumental in maintaining high availability, optimizing platform performance, and driving automation initiatives that enhance operational efficiency. This role offers an exciting opportunity to work at the forefront of financial technology, contributing to major platform transformation projects and leveraging AI-assisted tooling to shape the future of production support in the financial services industry.
Qualifications
The ideal candidate will possess over five years of experience in application support, platform operations, or production management within financial services or data-intensive environments. A strong background in monitoring, incident management, and problem resolution is essential, along with proficiency in SQL for data investigation. Hands-on experience with ITRS Geneos or similar monitoring tools, coupled with scripting skills in Shell or Python, is required to automate operational tasks effectively. Candidates should have a solid understanding of ITIL principles and demonstrated ability to operate within a global follow-the-sun support model, ensuring effective shift handovers and cross-regional coordination. A bachelor’s degree in Computer Science, Information Technology, Engineering, Finance, or a related field, or equivalent professional experience, is necessary to succeed in this role.
Responsibilities
Deliver Level 2 production support across the Data & Client Platforms application portfolio, managing incident triage, investigation, escalation, and resolution within a global follow-the-sun model to ensure continuous platform availability. Coordinate start-of-day platform checks, ongoing monitoring, and structured regional handovers, maintaining adherence to service level agreements and clear communication with stakeholders through ServiceNow. Act as the primary operational contact for client-impacting incidents, providing timely updates and communication to client-facing teams including Client Services, Technology Relationship Managers, and Operations. Identify recurring incident patterns and lead structured problem management initiatives to eliminate root causes, reduce manual efforts, and prevent future incidents across the platform suite. Enhance platform observability and operational efficiency by contributing to automation and monitoring initiatives using tools such as Grafana, ITRS Geneos, and GCO, thereby reducing manual interventions. Serve as a subject matter expert for specific platforms, owning operational knowledge, mentoring junior analysts, and acting as an escalation point for complex issues. Implement and adopt AI-assisted tools for incident troubleshooting, automated investigations, and resiliency gap detection, aligning with Citi’s intelligent operations strategy. Manage change activities including release planning, deployment support, post-implementation reviews, and production risk assessments to facilitate safe platform evolution.
Benefits
Joining the Data & Client Platforms Production Support team offers a strategic role supporting Citi’s global securities infrastructure. You will work with a high-performing, geographically dispersed team that emphasizes innovation, automation, and AI-driven operations. You will have the opportunity to participate in major platform transformation initiatives, including cloud data lake modernization and data service consolidation, positioning you at the forefront of technological advancements in financial services. Citi provides access to cutting-edge AI-assisted tooling, fostering continuous learning and professional growth. The role offers a flexible hybrid working model with a balance of in-office and remote work, along with clear pathways for career advancement beyond incident management roles. Employees benefit from Citi’s comprehensive learning, development, and wellbeing programs, supporting long-term career success within a global organization.
Equal Opportunity
Citi is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Citi values the unique perspectives and experiences of all employees and is dedicated to providing reasonable accommodations to support candidates with disabilities throughout the application process. For more information, please review Citi’s EEO Policy Statement and the “Know Your Rights” poster available on our website.
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Top Benefits
About the role
About The Company
Citibank (Switzerland) AG is a leading global financial institution renowned for its comprehensive range of banking and financial services. As a part of Citigroup, the bank operates with a strong commitment to innovation, operational excellence, and client-centric solutions. Citibank Switzerland plays a critical role in supporting institutional clients worldwide, offering tailored financial products, investment management, and securities services. The organization prides itself on fostering a diverse and inclusive workplace, leveraging cutting-edge technology, and maintaining high standards of compliance and risk management. With a focus on sustainability and responsible banking, Citibank (Switzerland) AG continues to be a trusted partner for clients seeking reliable and innovative financial solutions across the globe.
About The Role
We are seeking a highly skilled and experienced Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team at Citibank (Switzerland) AG. This pivotal role involves managing the operational stability, incident resolution, and continuous improvement of our data and client-facing reporting platforms. As part of a globally distributed team operating on a 24/6 basis, you will be responsible for ensuring the seamless functioning of critical systems that underpin Citi's Securities Services business. Your expertise will be instrumental in maintaining high availability, optimizing platform performance, and driving automation initiatives that enhance operational efficiency. This role offers an exciting opportunity to work at the forefront of financial technology, contributing to major platform transformation projects and leveraging AI-assisted tooling to shape the future of production support in the financial services industry.
Qualifications
The ideal candidate will possess over five years of experience in application support, platform operations, or production management within financial services or data-intensive environments. A strong background in monitoring, incident management, and problem resolution is essential, along with proficiency in SQL for data investigation. Hands-on experience with ITRS Geneos or similar monitoring tools, coupled with scripting skills in Shell or Python, is required to automate operational tasks effectively. Candidates should have a solid understanding of ITIL principles and demonstrated ability to operate within a global follow-the-sun support model, ensuring effective shift handovers and cross-regional coordination. A bachelor’s degree in Computer Science, Information Technology, Engineering, Finance, or a related field, or equivalent professional experience, is necessary to succeed in this role.
Responsibilities
Deliver Level 2 production support across the Data & Client Platforms application portfolio, managing incident triage, investigation, escalation, and resolution within a global follow-the-sun model to ensure continuous platform availability. Coordinate start-of-day platform checks, ongoing monitoring, and structured regional handovers, maintaining adherence to service level agreements and clear communication with stakeholders through ServiceNow. Act as the primary operational contact for client-impacting incidents, providing timely updates and communication to client-facing teams including Client Services, Technology Relationship Managers, and Operations. Identify recurring incident patterns and lead structured problem management initiatives to eliminate root causes, reduce manual efforts, and prevent future incidents across the platform suite. Enhance platform observability and operational efficiency by contributing to automation and monitoring initiatives using tools such as Grafana, ITRS Geneos, and GCO, thereby reducing manual interventions. Serve as a subject matter expert for specific platforms, owning operational knowledge, mentoring junior analysts, and acting as an escalation point for complex issues. Implement and adopt AI-assisted tools for incident troubleshooting, automated investigations, and resiliency gap detection, aligning with Citi’s intelligent operations strategy. Manage change activities including release planning, deployment support, post-implementation reviews, and production risk assessments to facilitate safe platform evolution.
Benefits
Joining the Data & Client Platforms Production Support team offers a strategic role supporting Citi’s global securities infrastructure. You will work with a high-performing, geographically dispersed team that emphasizes innovation, automation, and AI-driven operations. You will have the opportunity to participate in major platform transformation initiatives, including cloud data lake modernization and data service consolidation, positioning you at the forefront of technological advancements in financial services. Citi provides access to cutting-edge AI-assisted tooling, fostering continuous learning and professional growth. The role offers a flexible hybrid working model with a balance of in-office and remote work, along with clear pathways for career advancement beyond incident management roles. Employees benefit from Citi’s comprehensive learning, development, and wellbeing programs, supporting long-term career success within a global organization.
Equal Opportunity
Citi is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Citi values the unique perspectives and experiences of all employees and is dedicated to providing reasonable accommodations to support candidates with disabilities throughout the application process. For more information, please review Citi’s EEO Policy Statement and the “Know Your Rights” poster available on our website.