Job ID: 65967Job Category: AdministrativeDivision & Section: Toronto Court ServicesWork Location: Flexible, options for base location include: 92 Front St. East, 1530 Markham Road, 2700 Eglinton Ave. West, 850 Coxwell Ave., 40 Orchard View Blvd. HybridJob Type & Duration: Full-time, Temporary Vacancy, 2 yearsSalary Range: $165,310.00 - $222,843.00Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 05-Aug-2026 to 26-Aug-2026Job Summary: If you have and an interest in justice administration and experience managing frontline operations, this position offers an opportunity to make an impactful difference by providing leadership and strategic direction for frontline operations across the Court Services Division.     Reporting to the Executive Director, you will oversee operations across multiple court and tribunal locations throughout the City.  The scope of responsibility for this position includes customer service, court and business support for the Provincial Offences court system as well as 6 City tribunals including, but not limited to, the Toronto Licencing Tribunal, the Administrative Penalty Tribunal and the Toronto Local Appeal Body. You will provide leadership, guidance, and strategic direction to a team of four Managers within a highly unionized environment, supporting the achievement of organizational priorities.  While the position follows a hybrid work model, regular on-site presence at all court locations is required to effectively support operations and staff.   This is an exciting opportunity to help shape the future of court and tribunal operations by leading strategic initiatives, fostering operational excellence, and driving continuous improvement.  The successful candidate will play a key role in enhancing service delivery, supporting innovation, and ensuring high-quality, accessible services for the public, justice partners, and stakeholders.  Strategic Leadership & Policy Development

Lead the development, design, and implementation of operational policies and programs that drive long-term improvements in business performance. Contribute to continuous improvement across the Division through strategic analysis and the application of sound management practices. Execute the strategic direction set by the Executive Director, translating vision into actionable plans and measurable outcomes. Develop strategic and operational plans for service lines, ensuring alignment with divisional goals and Council expectations.

Operational Oversight & Team Management

Direct all activities within the section through subordinate management staff, delegating responsibilities effectively. Lead and motivate a diverse workforce, fostering a culture of collaboration, innovation, and continuous learning with a commitment to ongoing employee engagement Ensure high standards of work quality, organizational performance, and effective teamwork. Oversee daily operations across service lines, including court support, tribunal administration, and business support.

Budgeting & Financial Planning

Develop, recommend, and manage the section's annual budget, ensuring expenditures remain within approved limits. Conduct short- and long-term financial planning and caseload forecasting to support budget development. Establish financial management systems that align with Council direction and divisional priorities.

Labour Relations & Human Resources

Administer collective agreements and consult with Corporate Employee Relations on employee matters. Provide guidance on corporate and divisional policies, legislative compliance, and dispute resolution. Participate in grievance procedures, arbitration, and co-lead labour disruption planning. Support the collective bargaining process by advising on service and financial impacts of proposed changes.

Performance Management & Quality Assurance

Develop and monitor performance metrics in collaboration with the Director, Administration & Support Services. Ensure divisional policies and procedures comply with statutory requirements (e.g., Provincial Offences Act, Criminal Code). Monitor staff effectiveness and case management quality, setting performance targets and efficiency metrics. Ensure service line staff are properly trained and equipped to meet operational demands. Ensure all strategic planning goals and activities are achieved for courts and tribunals

  Change Management & Innovation

Implement change management strategies to enhance divisional performance and adaptability. Encourage innovation, professional accountability, and intellectual growth across teams. Participate in organizational change initiatives to foster a high-performance culture.

Stakeholder Engagement & Governance

Represent the Division at Council and Committee meetings, supporting the Executive Director. Liaise with internal divisions, the Municipal Court Managers Association, provincial ministries, legal services, judiciary, and tribunal partners to ensure effective governance and administration. Provide senior-level policy advice on business improvement/transformation strategies, financial impacts, and implementation of new initiatives.

Safety, Risk, and Crisis Management

Provide guidance on handling contentious client issues and coordinate with Corporate Security to ensure safe courtroom and tribunal environments. Oversee resolution of adversarial or crisis incidents in alignment with divisional protocols.

Key QualificationsTo succeed in this role, you bring:

Strong understanding of and extensive experience in justice administration. Specific experience in court administration and tribunal operations is required. Extensive experience in strategic planning, financial oversight, and business transformation within a complex unionized environment and multifaceted organization. Extensive experience and leadership overseeing large teams, delegating responsibilities, and fostering a high-performance culture across numerous locations. Considerable experience in budget management, financial forecasting, and risk management, with the ability to oversee large-scale financial operations. In-depth knowledge of labour relations, workforce planning, and collective agreement administration within a unionized environment. Demonstrated commitment to employee engagement, talent management and succession planning. Ability to lead data-driven decision-making, performance measurement, and predictive analytics initiatives. Ability to develop and implement transformation initiatives, and business process improvements. Exceptional stakeholder management skills, with experience engaging with Councillors, government agencies, and community partners. Strong understanding of compliance frameworks, including corporate policies, financial regulations, and risk mitigation strategies. Excellent written and verbal communication skills, with the ability to prepare Council reports, policy documents, and executive briefings. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.