About the role
We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position: Job Title: Senior Manager, Client Segment Location: Downtown Toronto (3 days onsite) Duration: 12 - Month Contract Work Hours: Monday–Friday, 9:00 AM–5:00 PM
Job Summary We are seeking a strategic and results-driven Senior Manager, Client Segment Strategy & Execution to lead growth, engagement, and client experience strategies across priority client segments, including the Canadian Defence Community (CDC). This role will serve as the enterprise lead and subject matter expert for assigned client segments, developing and executing strategies that drive client acquisition, engagement, retention, share of wallet, and overall business growth. The successful candidate will combine client and market insights, strategic partnerships, analytics, financial acumen, and cross-functional leadership to develop differentiated value propositions and client experiences. This individual will also lead complex strategic initiatives, manage investments and budgets, and influence senior internal and external stakeholders to deliver measurable client and business outcomes. Key Responsibilities Segment Strategy & Business Growth Own the strategic roadmap and growth plan for assigned client segments. Develop strategies to increase client acquisition, engagement, retention, share of wallet, and overall segment performance. Serve as the enterprise subject matter expert for assigned segments. Leverage client, market, competitive, and performance insights to identify growth opportunities. Develop differentiated value propositions and long-term segment strategies aligned with business priorities. Client Insights & Experience Champion a client-centric approach by translating client, market, and performance insights into actionable strategies. Identify opportunities to improve client satisfaction, loyalty, engagement, and financial outcomes. Lead the development and delivery of differentiated client experiences in partnership with cross-functional teams. Use insights and analytics to inform investment priorities and strategic decisions. Program Leadership & Execution Lead complex, enterprise-level segment initiatives from strategy through execution. Establish effective governance, accountability, milestones, and performance measures. Coordinate cross-functional stakeholders to ensure alignment with strategic priorities and business objectives. Identify and manage program risks, dependencies, and execution challenges. Drive continuous improvement based on performance results and evolving client needs. Performance Management & Strategic Analytics Own segment performance management and measurement frameworks. Analyze KPIs, client metrics, financial results, and business performance to identify opportunities and risks. Translate complex data into actionable recommendations for senior leadership. Develop executive-level reporting, strategic recommendations, and business cases. Evaluate investments and initiatives based on measurable client and business outcomes. Strategic Partnerships & Enterprise Influence Develop and execute strategic partnership initiatives that support segment growth and business objectives. Identify opportunities to strengthen market presence and create mutual value through partnerships. Build and manage senior-level relationships with external partners and internal stakeholders. Influence enterprise alignment, investment, and executive support for strategic priorities. Act as a trusted advisor and segment expert across the organization. Financial & Investment Management Own and manage segment budgets, investments, and resource allocation. Develop business cases and investment recommendations supporting strategic growth initiatives. Monitor financial performance, spending, and return on investment. Optimize resource allocation to maximize client, business, and partnership value. Core Technical Skills Required 8–10+ years of experience in client strategy, segment management, business strategy, strategic partnerships, business development, marketing strategy, or a related discipline. Proven experience developing and executing client or segment growth strategies. Strong expertise in client segmentation, acquisition, engagement, retention, and relationship growth. Demonstrated experience leading large-scale, cross-functional strategic initiatives. Strong strategic planning and execution capabilities. Experience developing and managing strategic partnerships. Strong business, financial, and analytical acumen. Experience developing business cases, investment recommendations, budgets, and performance reporting. Ability to translate client, market, financial, and performance data into actionable business strategies. Proven ability to influence senior stakeholders within complex, matrixed organizations. Preferred Experience developing strategies for specialized or affinity-based client segments. Experience within financial services, banking, insurance, payments, telecommunications, consulting, or another large client-focused enterprise. Experience working with or developing strategies for the Canadian Defence Community, military personnel, veterans, defence-related organizations, or similar affinity segments. Experience managing enterprise-level client experience or customer experience initiatives. Familiarity with share-of-wallet, customer lifetime value, retention, loyalty, and client engagement metrics. Experience working directly with executive leadership and external strategic partners. Nice to Have Experience building value propositions for distinct client segments. Exposure to loyalty, affinity, membership, or partnership-based business models. Experience using advanced analytics or customer insights to support strategic investment decisions. Knowledge of Canadian financial services and/or defence community ecosystems. Soft Skills Strategic and enterprise-level thinking. Executive presence and strong influencing capabilities. Exceptional communication and presentation skills. Strong stakeholder and relationship management. Client-centric mindset. Results-oriented with strong ownership and accountability. Ability to navigate ambiguity and complex organizational environments. Strong collaboration and cross-functional leadership skills. Excellent judgment, prioritization, and decision-making capabilities.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Dexian | Unlock trajectory changing opportunities Unlock business potential with Dexian's comprehensive solutions. Discover staffing, talent development, and valuable resources. Explore now!
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.
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About the role
We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position: Job Title: Senior Manager, Client Segment Location: Downtown Toronto (3 days onsite) Duration: 12 - Month Contract Work Hours: Monday–Friday, 9:00 AM–5:00 PM
Job Summary We are seeking a strategic and results-driven Senior Manager, Client Segment Strategy & Execution to lead growth, engagement, and client experience strategies across priority client segments, including the Canadian Defence Community (CDC). This role will serve as the enterprise lead and subject matter expert for assigned client segments, developing and executing strategies that drive client acquisition, engagement, retention, share of wallet, and overall business growth. The successful candidate will combine client and market insights, strategic partnerships, analytics, financial acumen, and cross-functional leadership to develop differentiated value propositions and client experiences. This individual will also lead complex strategic initiatives, manage investments and budgets, and influence senior internal and external stakeholders to deliver measurable client and business outcomes. Key Responsibilities Segment Strategy & Business Growth Own the strategic roadmap and growth plan for assigned client segments. Develop strategies to increase client acquisition, engagement, retention, share of wallet, and overall segment performance. Serve as the enterprise subject matter expert for assigned segments. Leverage client, market, competitive, and performance insights to identify growth opportunities. Develop differentiated value propositions and long-term segment strategies aligned with business priorities. Client Insights & Experience Champion a client-centric approach by translating client, market, and performance insights into actionable strategies. Identify opportunities to improve client satisfaction, loyalty, engagement, and financial outcomes. Lead the development and delivery of differentiated client experiences in partnership with cross-functional teams. Use insights and analytics to inform investment priorities and strategic decisions. Program Leadership & Execution Lead complex, enterprise-level segment initiatives from strategy through execution. Establish effective governance, accountability, milestones, and performance measures. Coordinate cross-functional stakeholders to ensure alignment with strategic priorities and business objectives. Identify and manage program risks, dependencies, and execution challenges. Drive continuous improvement based on performance results and evolving client needs. Performance Management & Strategic Analytics Own segment performance management and measurement frameworks. Analyze KPIs, client metrics, financial results, and business performance to identify opportunities and risks. Translate complex data into actionable recommendations for senior leadership. Develop executive-level reporting, strategic recommendations, and business cases. Evaluate investments and initiatives based on measurable client and business outcomes. Strategic Partnerships & Enterprise Influence Develop and execute strategic partnership initiatives that support segment growth and business objectives. Identify opportunities to strengthen market presence and create mutual value through partnerships. Build and manage senior-level relationships with external partners and internal stakeholders. Influence enterprise alignment, investment, and executive support for strategic priorities. Act as a trusted advisor and segment expert across the organization. Financial & Investment Management Own and manage segment budgets, investments, and resource allocation. Develop business cases and investment recommendations supporting strategic growth initiatives. Monitor financial performance, spending, and return on investment. Optimize resource allocation to maximize client, business, and partnership value. Core Technical Skills Required 8–10+ years of experience in client strategy, segment management, business strategy, strategic partnerships, business development, marketing strategy, or a related discipline. Proven experience developing and executing client or segment growth strategies. Strong expertise in client segmentation, acquisition, engagement, retention, and relationship growth. Demonstrated experience leading large-scale, cross-functional strategic initiatives. Strong strategic planning and execution capabilities. Experience developing and managing strategic partnerships. Strong business, financial, and analytical acumen. Experience developing business cases, investment recommendations, budgets, and performance reporting. Ability to translate client, market, financial, and performance data into actionable business strategies. Proven ability to influence senior stakeholders within complex, matrixed organizations. Preferred Experience developing strategies for specialized or affinity-based client segments. Experience within financial services, banking, insurance, payments, telecommunications, consulting, or another large client-focused enterprise. Experience working with or developing strategies for the Canadian Defence Community, military personnel, veterans, defence-related organizations, or similar affinity segments. Experience managing enterprise-level client experience or customer experience initiatives. Familiarity with share-of-wallet, customer lifetime value, retention, loyalty, and client engagement metrics. Experience working directly with executive leadership and external strategic partners. Nice to Have Experience building value propositions for distinct client segments. Exposure to loyalty, affinity, membership, or partnership-based business models. Experience using advanced analytics or customer insights to support strategic investment decisions. Knowledge of Canadian financial services and/or defence community ecosystems. Soft Skills Strategic and enterprise-level thinking. Executive presence and strong influencing capabilities. Exceptional communication and presentation skills. Strong stakeholder and relationship management. Client-centric mindset. Results-oriented with strong ownership and accountability. Ability to navigate ambiguity and complex organizational environments. Strong collaboration and cross-functional leadership skills. Excellent judgment, prioritization, and decision-making capabilities.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Dexian | Unlock trajectory changing opportunities Unlock business potential with Dexian's comprehensive solutions. Discover staffing, talent development, and valuable resources. Explore now!
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.