Administrator, Dealer Relations/Trust Accounting

Job summary

Maintain dealer records, respond to dealer inquiries, review salesperson reports, and reconcile commission and trailer fee payments. Manage daily trust accounting reconciliations, investigate and track outstanding breaks, coordinate with Business Units, and recommend process improvements.

Job details

An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application. Duration: 6 months Daily Responsibilities: Dealer Relations Support (50% of time) Maintain dealer contacts with current and accurate information Draft and distribute dealer notices in a timely manner Review daily new salesperson reporting and email inquiries; ensure accurate system entry within SLA Monitor, flag, action, and file emails from the generic Dealer Relations inbox Respond promptly to dealer inquiries and requests via phone, email, and workflow tools Reconcile commission and trailer fee payments accurately and within agreed timelines Escalate complex issues to the Dealer Relations Associate Director or senior manager Trust Accounting Reconciliation Support (50% of time) Manage daily reconciliations and submit match/clear requests for TLM outstanding items Ensure journal entries are submitted before deadlines using standard formatting Review outstanding breaks daily and address unresolved breaks to prevent exceeding clearing timelines Add notes, reason codes, and reassign breaks in TLM to appropriate Business Units for items outstanding 2 days over the net clearing period (NCP) Attest daily to management that notes and reason codes are current on all items outstanding 2 days over NCP Conduct detailed investigations of outstanding items and submit supporting documentation to Business Units Follow up weekly with Business Units for progress updates on break clearing Record Expected Clearing Dates for long-standing breaks and provide periodic updates Identify cumbersome or outdated processes and recommend improvements Must-Have Skills: 2–3+ years of financial services industry experience Advanced Excel skills Strong communication, organizational, and prioritization skills Critical thinking and problem-solving abilities Ability to manage multiple competing priorities in a fast-paced environment Demonstrated relationship-building and interpersonal skills Collaborative mindset with growth orientation Adherence to outlined processes and complex procedures English – proficient Nice-to-Have Skills: Bilingualism (French and English) Mutual Fund Back Office or Dealer Back Office operational experience Strong knowledge of the investment fund industry and Fundserv distribution network. French – basic knowledge FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $20/hr -$22.5/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

What you’ll do

Maintain dealer records, respond to dealer inquiries, review salesperson reports, and reconcile commission and trailer fee payments. Manage daily trust accounting reconciliations, investigate and track outstanding breaks, coordinate with Business Units, and recommend process improvements.

Requirements

Requires 2–3 or more years of financial services experience, advanced Excel skills, and strong communication, organizational, prioritization, critical-thinking, and problem-solving abilities. Candidates should be able to manage competing priorities, build relationships, collaborate, and follow complex procedures; mutual fund or dealer back-office experience and investment fund industry knowledge are preferred.

Listed skills

• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Prioritization · Preferred
• Relationship Building · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Advanced Excel
• Financial Services Experience
• Dealer Relations
• Trust Accounting Reconciliation
• Reconciliation
• Commission and Trailer Fee Payments
• Journal Entries
• TLM
• Critical Thinking
• Problem-Solving
• Communication
• Organization
• Prioritization
• Relationship-Building
• Process Improvement
• Fundserv

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support

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