Billing Manager

November 24 2021
Industries Telecommunications
Categories Accounting, Finance, Actuarial Services, Billing
Verdun, QC

Req Id: 338883

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

The Billing Manager position will be responsible for leading the billing team for a segment of the BBM customer base. A strong team leader that can work cross functionally to improve processes, gain efficiencies and reduce costs while improving employee and customer satisfaction. In addition, the team leader has an active role in the change management process within Bell Business Markets, often including: automation initiatives, self-serve tool adoption.

Main Responsibilities

  • Lead / assist continuous improvement activities relating to billing that drive improved timeliness, accuracy, compliance and discipline that will contribute to the goals and objectives of the department
  • Support team with conflict resolution related to billing request and help to assure resolution on these.
  • Assist with establishing targets for key metrics and effectively supporting the team to meet or exceed monthly related to Billing target.
  • Develop business relationships with internal and external customers in minimizing the billing errors to secure their support in minimizing risk while achieving sales growth targets
  • Good analytical skills with an understanding of the basic principles of working with large and complex data sets
  • Demonstrated curiosity and ability to learn quickly, with an ability to manage multiple projects and priorities
  • Monitoring billing performance according to quality and productivity standards by completing monthly trending.
  • Ensure billing & credit policies are adhered to and updated accordingly in order to mitigate financial risk
  • Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement

Critical Competencies/Qualifications

  • Experience working in an operational environment related to invoicing with management of a group of 10 people or more
  • We are looking for a soon-to-be or recent university graduate with an aptitude to create business impacts using data-driven approach (3 to 5 years of experience in this domain will be considered an asset)
  • Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders
  • Analytical and problem solving skills
  • “Change agent” with vision and execution expertise who can challenge the status quo
  • Intermediate to Advanced Knowledge of Microsoft Office Excel and Powerpoint
  • Bilingualism (French and English)
  • Presentation skills are an asset

Preferred Qualifications

  • Telecom background with knowledge of Bell billing systems
  • Knowledge of Bell Canada products and services (IP, broadband, ATM, legacy services, etc.)
  • Presentation skills are an asset

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun

Flexible work profile: Mobile
Application Deadline: 12/06/2021

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, QC, Verdun

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