Manager, Retail Credit Risk (Bilingual, French/English)

January 9 2021
Industries Bank, Insurance, Financial services
Categories Accounting, Finance, Credit, Collections, Credit, Risk, Forensic accounting, Fraud
Montreal, QC

Requisition ID: 94280


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Job Title:

Manager, Retail Credit Risk


Adjudication Centre of Expertise (ACE)

Business Line:

Global Risk Management (GRM)

Purpose of Job:

The Manager, Retail Credit Risk is responsible for balancing production and providing quality retail credit and policy exception decisions through effective use of resources and measurements to ensure consistent and timely decisions that reflect the high quality of service expected from a Service Centre of Expertise. The incumbent is expected to work within a Lean Environment; take initiative and provide assistance as required ensuring the team’s objectives and service level expectations are met. He/She must have a strong understanding of the Bank's policies and processes as they relate to Retail Lending and the Bank's Service and complaint resolution standards.The ACE is part of Global Risk Management (GRM) which constitutes the Second Line of Defense in the Bank’s risk management framework. The Second Line of Defense independently facilitates and monitors the implementation of effective risk management practices, provides objective challenge to the First Line of Defense (the Business Lines), and provides training, tools and advice to support policy and compliance. The ACE executes against Bank approved policies, within delegated limits.

Reporting Relationships

Reports to:

Senior Manager and Team Lead, Credit Risk

Direct Reports:


Major Accountabilities:

  1. Provide quality decisions on Retail loan applications by:
    • Effectively analyzing application information and associated documents
    • Ensuring consistent application of policies and processes to Retail credit decisions, including adherence to regulatory requirements
    • Providing sound advice and potential alternatives to deal structure, within risk parameters
    • Ensuring accurate and complete documentation of the rationale for credit decisions, including assessment of capacity for repayment on every loan decision.

  1. Ensure delivery of customer service is in accordance with Scotia Service standards by:  Ensuring all interactions are professional, respectful, timely and value added
    • Providing advice and counsel to partners and customers with a view to helping customers become financially better off.
    • Providing advice (in the event of declines) on action plans as appropriate that customers may take to be reconsidered for credit in the future.

  1. Contribute to the ACE team meeting and exceeding it Service Level Agreements by:
    • Making loan decisions effectively and efficiently
    • Attaining “decisioned application” per diem targets as established from time to time
    • Responding promptly and effectively to credit requests and concerns

  1. Contribute to the effective management of the Centre by:
    • Keeping abreast of changes to policy and processes as they relate to Retail lending
    • Making loan decisions according to approved lending limits and ACE Limits and Exception Authorities document
    • Identifying and escalating any potential issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)
    • Identifying and suggesting procedural/operational revisions to enhance personal and team productivity and performance
    • Ensuring accurate trending and tracking of performance metrics

  1. Contribute to personal and team development by:
  • Contributing to a positive work environment that promotes employee satisfaction and achievement of both personal and division established objectives
  • Recognizing opportunities to improve personal competencies and knowledge and implementing action steps to enhance those competencies, including attendance at both internal and external courses
  • Contributing to the ACE team meetings and committees

Education/Work Experience/Designations

Post-secondary education or equivalent with previous experience in retail lending is required.

  • Sound knowledge of:
    • The Bank’s retail credit products and risk policies, as well as security documentation, management control and audit disciplines
    • The systems and applications that support the Unit’s processes i.e. ReCapp/SAM, MIMS, Worklist for Workflow-ACE, Scotiaworx, Credit Review System (CRS), AS400 – KS/KV, ALSCOM, Powercurve, as applicable to applications adjudicated.
  • Thorough knowledge of:
    • The Bank’s Regulatory and Compliance requirements as they relate to credit granting, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing; and Know Your Customer (KYC) requirements.
  • Good understanding of the Bank’s credit culture.
  • Effective communication and interpersonal skills are necessary for professional interactions with customers, partners and business lines to ensure a high level of credibility.
  • Must be organized and be an effective decision maker to meet the demands of a high volume environment.

Location(s): Canada : Quebec : Montreal

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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