Customer Service Representative

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service Skills, then we want you on our Customer Service team!

PAL Airlines is currently seeking a full-time Customer Service Representative to join our team in Montreal, QC.

Duties and Responsibilities:

• Assist Customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance to our Customer Service policies, company procedures and safety and regulatory processes;
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
• Provide Outstanding Customer Service to our Customers;
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas;
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
• Work closely with all departments of PAL Airlines to ensure our Customer`s experience is an enjoyable one from origin to destination.

Qualifications:

• The successful candidate must have a minimum of 2 years’ experience in providing Customer Service in a fast pace environment;
• The ability to fluently speak both English and French;
• Must possess exceptional Customer Service skills;
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making;
• Must be able to work independently and in a team environment;
• Must be able to obtain a clear Record of Conduct.

PAL Airlines is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.