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Collections Specialist

May 16 2017
Industries IT: Software
Categories Credit - Collections
Montreal, QC

COMPANY OVERVIEW
iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to connect inside a wide range of venues. As the global industry reference, our software solutions allow for smarter planning, design and deployment of any wireless network project regardless of size, complexity or technology. Along with innovative software, we are recognized for world-class support in 90 countries, providing the industry's most comprehensive components database and a well-established certification program.
 

JOB PURPOSE

Reporting to the Director of Finance, the candidate will be responsible to provide debt recovery service for customers and receive incoming calls and make outbound calls to customers in arrears in order to discuss payment options.
 

POSITION AND RESPONSIBILITIES

  • Reviewing status of delinquent accounts and initiating collection action
  • Researching disputed delinquent account balances. Correcting any errors, including misapplied payments, reversed late charges, direct deposit, overpayment inconsistencies, and mail returned. 
  • Following up and documenting outstanding accounts receivable
  • Maintain customer files on all credit accounts
  • Proactive assessment of receivership/bankruptcy risks
  • Develop strategic relationships with assigned high profile accounts
  • Educate customers on iBwave credit policies and enforce credit guideline and agreements
  • Proactively resolve customer account issues such as payment discrepancies, NSF cks, etc.
  • Work cross-functionally with internal customers to root-cause and/or problem-solve issues that arise, including assisting with dispute resolution where possible
  • Respond knowledgeably to all customer inquiries in a timely manner with thorough and accurate information
  • Organization of various documents related to customer and contract acceptance and approvals
  • Assisting Management with the identification of important clauses in new contract proposals
  • Assisting in special projects and performing other duties as assigned.

SKILLS AND QUALIFICATIONS

  • Post-Secondary Education or equivalent experience in a Credit/Collections Environment
  • Minimum five years of experience in Credit Analysis and Collections
  • Solid Microsoft Office Skills with proficiency in Outlook, Word and Excel
  • Superior written and verbal communication skills
  • Good negotiation skills, ability to work with and persuade people 
  • Advanced problem-solving, decision-making and organizational skills
  • Bilingualism required (English/French)

LOCATION: Montreal (Ville St-Laurent), Quebec
TYPE: 12 month contract (maternity leave replacement)

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