Business Systems Analyst - SAP Systems (People & Culture)

April 11 2024
Industries Telecommunications
Categories Payroll,
Montreal, QC | Toronto, ON | Calgary, AB | Edmonton, AB | Burnaby, BC | Vancouver, BC • Full time

Ready to drive innovation and efficiency to support awesome team member experiences?

Our team and what we'll accomplish together

The People & Culture (P&C) Digital Systems team is passionate about providing our team members with positive experiences, from the minute they say 'yes' to the time when they leave. We want to be easier to do business with and we're ready to innovate and elevate ourselves and our processes/tools to make that happen. This team has deep knowledge and experience and take great pride in their delivery of services to our customer - the TELUS team.

As a Business Systems Analyst you will make a difference in the way TELUS employees work. You will leverage your technical acumen, creative problem-solving, collaborating and interpersonal skills to take on a broad array of challenges and deliver operational and customer service excellence. You will be key to maintaining data integrity, functionality and enhancements within our SAP On-premise foot print, while contributing to the migration to SAP Employee Central and to the support after go-live.

What you'll do

  • Act as a SME in SAP delivery
    • Be the lead on translating business requests into functional and technical requirements and seeing them through the phases of an agile project to delivery in SAP HCM
    • Ensure our SAP system (core HR, pay, benefits and time) are properly configured and according to legislation, collective agreement, internal polices and/or best practice
    • Support daily payroll, benefits, pension, and organizational management operations in the area of issue and escalation management, that includes reporting, analyzing and resolving issues
    • Create and execute detailed functional and UAT testing in our test and production environments, supporting all changes in your portfolio
    • Lead or assist in various projects, system changes and audits.
  • Operate as a Trusted Advisor and Ambassador:
    • Own your relationship with our customers and be the point of contact for their requests
    • Collaborate with key stakeholders to support and deliver various programs for our team members, with a slant towards the team member experience
    • Support incident/escalation processes to minimize system outage time and exceed the quality of service
  • Provide critical business insights and thought leadership
    • Build strong relationships across the P&C community and represent P&C Digital system team at meetings both internally and externally with vendor partners
    • Act as a HRIS subject matter expert and conduct systems analysis including recommendations that drive strategic solutions
    • Prioritize the customer experience above all else
    • Contribute to a culture of continuous improvement and innovation to drive improved team member experiences

What you bring

  • Valued for your 2 to 3 years of systems delivery experience
  • Expert knowledge and experience with Microsoft Office suite (Excel, Word and PowerPoint), along with Google suite (Drive, Docs, Sheets, Gmail and Chat)
  • Working knowledge and/or experience working in an HR environment supporting HR programs, policies and related processes
  • Noted as a solid communicator and collaborator who can build strong relationships
  • Talented at translating complicated and seemingly impossible asks into clear, easy to understand and doable actions to meet your customers' requirements
  • Recognized for managing numerous competing priorities and commitments with extremely high attention to detail, in an organized manner
  • Comfortable with high volume work and changing environments and priorities
  • Self-motivated individual with a strong work ethic who owns their deliverables
  • University degree or college diploma, with a slant towards Human Resources or Systems; project management slant


  • CHRP or Payroll designation
  • Previous work experience in a Human Resources or Payroll department
  • Experience in SAP On-premise and SuccessFactors
  • Experience working in a remote team environment
  • SF certification in Onboarding, Platform and/or Employee Central
  • Experience with SAP On-premise and EC SuccessFactors transformations
  • Able to support change management efforts including business readiness documentation, drafting communications and FAQ
  • Experience building, assigning and tracking testing scenarios in Jira
  • Bilingual in English and French, both written and oral

Apply now!

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