Manager, Credit Cards - Tangerine

Requisition ID: 197248

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

Deliver Tangerine Loyalty for all products that provides differentiated experiences while optimizing loyalty value within various line of business product strategies. In addition, the role will play a leadership role in the technical delivery of the Loyalty program for Tangerine. The role works with partners across Tangerine and Scotiabank to provide new product integration strategy & support, recommendations on portfolio enhancements, partnerships, and promotional strategies.

Is this role right for you? In this role, you will:

• Product lead on loyalty, liaising with internal and external partners to drive loyalty strategies and alignment within all lines of business to develop mutually beneficial opportunities to improve performance.
• Lead the project delivery of Net New Customer commitment work with Product Analytics, Scotiabank Retail Products and external partners to create the framework, stakeholder model, and multi-year plans, inclusive of monthly reporting on progress.
• Inform New Product Development discussions across rewards currencies, constructs, economics and benefits to define optimum 'earn and burn' options and product mix. Represent Tangerine product strategy with respect to integration of new line of business products with rewards platform partners, product and line of business leads.
• Align loyalty roadmap with product and digital teams.
• Product loyalty lead to partner with marketing teams on promotional and engagement annual plans, to achieve fully integrated marketing and communications plan with objective to improve program value to both customers & shareholders.
• Quarterly business reviews with Retail Products on loyalty KPI performance on program and promotional activity.
• Lead all repricing including loyalty rewards repricing strategies involving reviews, industry benchmarking and recommendations.
• Own and act as the subject matter expert for all loyalty and reward terms and conditions; partner with legal, Product and Privacy on changes.
• Partner with Loyalty Development team to support any partner onboarding requirements, where required.
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Continually monitor current and historical trends (internal and external) and keep abreast of the competitive landscape. Report findings and future outlook/projections to Senior Management. Develop recommendations and assist with preparation of business cases.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor's Degree required, MBA or other Graduate degree a plus
• 5+ years progressive experience in loyalty, engagement, operations, customer experience, Omni-channel, or product strategy and delivery and/or management of credit card/ travel rewards programs
• 3+ years of experience in leading projects and project delivery in financial services environments; project management training or experience an asset
• Able to work in cross functional teams on initiatives and projects of varying scope and duration simultaneously
• Ability to navigate a multifaceted global organization to secure resources, information and consensus through determination, personal creativity, drive and conviction
• Excellent written and verbal interpersonal skills; ability to convey information clearly and simply at all levels
• Previous knowledge of Loyalty, Engagement, and/or management of credit card/ travel rewards programs.
• Strong financial acumen and analytical skills to leverage data insights to inform business decisions
• Strategic business sense
• Able to impact and influence internal stakeholders and external partners to drive desired results
• Exceptional collaboration, partnership and relationship management skills demonstrated through previous roles
• Strong communicator with excellent presentation skills

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.