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Manager - Analysis

May 20 2022
Categories Accounting, Finance, Accounts payable, Trades, Technicians, Construction
Toronto, ON

Address:

55 Bloor Street West

Job Family Group:

Data Analytics & Reporting

The Manager Analysis is responsible for the design, delivery, management and communication of portfolio measurement including general reporting, business casing and performance measurement in support of Personal Lending and Home Financing. The individual is also responsible for specific portfolio initiative monitoring across the Personal and Commercial business segments (i.e. customer programs/campaigns, lead management strategy, lead and channel optimization, pricing and credit limit strategy monitoring).

In this key role the Manager will apply expertise in analytics to develop, deliver and manage dashboards and performance monitoring reports for our products. In addition, you will apply your expertise in analytics and measurement best practices to aid in identifying and providing key insights across our strategies, tactics and channels, while tracking metrics and making and presenting recommendations to business partners across Personal and Commercial Banking.

The Manager will liaise with our internal data science group and business partners on creating reporting dashboards using visualization software, as well as with IT on bringing marketing data into the central database for integrated reporting. The individual will also participate in projects related to Finance, Treasury, CRM, marketing attribution, cross-channel reporting, and consumer insights, and will help assess new measurement/analytics tools and vendors to support these areas.

Analytic Capabilities & Measurement Process

  • Apply your data visualization skills, understanding of analytics, experimental design and measurement best practices and business acumen to deliver compelling actionable insights that drive rapid business adoption of core contact strategies (including digital adoption, customer primacy, leads optimization, segmentation and pricing) and use of the metrics provided for business performance management.
  • Analyze large, complex datasets (from multiple sources both structured and unstructured) to drive actionable insights and recommendations to improve portfolio performance.
  • Tackle complex business problems by converting raw data into meaningful and actionable business ideas.
  • Be a practitioner of data analyses and reporting including but not limited to: correlations, tests of significance, strong data QA practices, and report construction.
  • Use knowledge of analytical techniques, design of experiment, and statistics as it applies to measurement of marketing programs to develop solutions that will enable the business to meet their business objectives.

Design and Delivery of Performance Reporting and Self-Serve Dashboards

  • You will lead the definition, creation and maintenance of standardized dashboards and performance reporting for Customer Optimization including contact and lead management
  • Execute analyses based on delivery plans created by the broader team.
  • Refine design proposals in collaboration with various stakeholders in Personal and Commercial Banking.
  • Use specialized query and database tools – SAS, SQL, and various reporting tools (may include Microsoft reporting or Power BI) - to provide comprehensive monitoring and analytically sound results against key initiatives and develop self-serve capabilities into deliverables.
  • Design and improve production and ad-hoc reporting processes with the goal of optimizing performance.
  • Create new analyses and/or tools that deliver customer insights that enable clients to further their business objectives.

Leverage Technology and Data to improve Quality and Performance of Analysis

  • Represent Customer Optimization as subject matter expert (SME) for product performance and analytics:
    • Data in BMO’s various data warehouses (IDP, CAD)
    • Customer and product business information – including processes, pricing, incentives, product offerings, etc.
    • BMO Policies and Procedures (P&P)
    • Analytic Capabilities & Measurement Process

    • Apply your data visualization skills, understanding of analytics, experimental design and measurement best practices and business acumen to deliver compelling actionable insights that drive rapid business adoption of core contact strategies (including digital adoption, customer primacy, leads optimization, segmentation and pricing) and use of the metrics provided for business performance management.
    • Analyze large, complex datasets (from multiple sources both structured and unstructured) to drive actionable insights and recommendations to improve portfolio performance.
    • Tackle complex business problems by converting raw data into meaningful and actionable business ideas.
    • Be a practitioner of data analyses and reporting including but not limited to: correlations, tests of significance, strong data QA practices, and report construction.
    • Use knowledge of analytical techniques, design of experiment, and statistics as it applies to measurement of marketing programs to develop solutions that will enable the business to meet their business objectives.
    • Leadership and Relationship Management
    • Establish and communicate standards for accurate business requirement, technical specification and work process documentation associated with our measurement and analytic reporting.
    • Leverage your proven consultative skills and knowledge of best-practices to provide consultative sessions with key stakeholders to share your insights and recommendations to optimize, improve and change business results. Use these sessions to assist in product and strategy evaluation, channel and behavior-based success.
    • Collaborate and build sound relationships with key business partners in Personal Segment teams (primarily Credit Risk and Product) to ensure projects align to overall strategy, goals, and objectives.
    • Consult with and deliver results to partners within tight time constraints that consistently meet or exceed their expectations.
    • Contribute to the success of other team members by providing training to others in areas such as analytics, report construction, and experimental design.
    • Customer Experience
    • Proactively identify opportunities in the data to drive exceptional client experiences and surface areas which detract from the overall experience with recommendations to solve
    • Employ a customer-first mindset in the establishment of all new data and analytics processes ensuring a great customer experience
    • Risk Management
    • Ensure measurement reports meet governance and risk policies and identifying opportunities and solutions for continuous improvements

Qualifications

  • Proficiency in MS Office (MS Excel), SQL, SAS
  • Can translate business strategies into technical requirements
  • In-depth analytical and problem-solving skills
  • Possess excellent interpersonal skills, and have proven written and verbal communication skills
  • Ability to prioritize, handle multiple tasks, quickly shift between competing and sometimes conflicting priorities in a high pressure, fast-paced environment
  • A strong passion for data, charts, analysis, trends, and evangelizing data usage
  • Manage expectations and juggle multiple complex projects simultaneously

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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