Collections Officer

January 22 2021
Industries Recruitment, Employment services
Categories Account receivables, Accounting, Finance, Bank, Insurance, Financial Services, Credit, Collections
Toronto, ON

We are seeking a Collections Officer who has extensive experience in all aspects of the Accounts Receivable (collections) function and whose primary objective is to provide assistance to the firm and its’ Partners in collecting on outstanding receivables. The ability to balance task orientation with concern for people, as well as a strong sense of urgency is essential in this role.


KEY DUTIES AND RESPONSIBILITIES:


External Client Interaction


  • Initiate collection calls to Canadian, U.S. and international customers
  • Document all correspondence (e.g., phone calls, emails, memos, etc.) sent to external clients
  • Sending periodic reporting and reminder statements to clients
  • Identify and resolve invoicing issues and customer discrepancies
  • Maintain proper documentation of collection efforts
  • Provide timely updates on collection activity via weekly A/R reports

Internal Client Interaction


  • Hold regular update meetings with Associate Lawyer and/or legal administration staff.
  • Escalation to Management (Billing and Collection Supervisor) given challenges in collecting receivables

Miscellaneous

  • Act as back-up for credit card application during peak periods
  • Act as back-up for billing during peak periods
  • Investigating and identifying cash receipts to allocate to correct file
  • Source out external collections agencies, as required
  • Any other duties or projects that may be assigned from time to time



REQUIRED BEHAVIOURS, SKILLS AND KNOWLEDGE:


Knowledge/Skills/Education/Experience


  • University degree or College diploma preferably in accounting related field is required
  • 2+ years experience in a collecting role is required
  • Prior experience in a professional services setting is strongly preferred
  • Prior experience with PCLaw is an asset
  • Exceptional written and oral communication skills is required
  • Proficiency in MS Office and internal accounting system is required
  • Ability to work independently in a fast-paced environment
  • Proven competence in investigating, addressing and resolving client issues in a timely manner
  • Strong team player with customer service mentality for both internal and external clients

Apply now!

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