Supervisor, Collections

March 5 2019
Industries IT: Equipment, Network , IT: Services
Categories Accounting, Finance, Customer Service, Call Centres, Collections, Credit - Collections
Ottawa, ON

The Supervisor position is responsible for managing a portfolio of key accounts and for managing daily collections activities including training, coaching, and monitoring performance of collectors involved in the processes of collections. The Supervisor will lead the team to achieve high performance and enhance the customer experience while maintaining a “get-it-done” attitude.

The Supervisor will be responsible for supervising a customer-focused collections team with an emphasis on meeting and exceeding the monthly and quarterly cash collection targets, the successful reduction of DSO and Bad Debt Write-offs, full A/R ownership of the assigned ledger, and achievement of both individual and team performance metrics.

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