Bilingual (en/Fr) Collections Advisor: 12 month contract

October 21 2020
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial Services, Credit, Collections
Ottawa, ON

Requisition ID: 88399

Join the Global Community of Scotiabankers to help customers become better off.

Is the Collection Advisor role right for you?

As a Collection Advisor, you’ll be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. As an advisor, you will conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident.

What you will be doing:

  • Conduct payment collection activity to provide the Bank with optimal delinquency ratios and loan losses
  • Make sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies
  • Establish full responsibility for all payment or collection related inquiries, concerns, and/or arrangements
  • Be customer-centric always when interacting with clients to ensure overall customer and business line satisfaction.
  • Strong listening skills is key to success in this role. This is needed to be able to successful negotiate through customer interactions.
  • Empathy is an important characteristic for this role. Not only will you be collecting payments but you will assist our customers through hardship which requires you to think outside-the-box to overcome adversity and give our customers a top-of-the-industry experience in the process.
  • A positive and inclusive team environment where your voice and opinions are valued. We foster big thinking, professional growth and mutual respect.
  • A rewarding career path with diverse opportunities for professional development within Canadian Banking

The must haves are:

  • Post-secondary education, with minimum 1 year of experience working in the financial services industry is preferred.
  • Experience with Microsoft operating systems including Word, Excel, Outlook
  • Strong ability to deal effectively with Branch and/or customer inquiries, concerns or complaints and provide prompt and accurate resolution to complete satisfaction of all involved parties;
  • Strong customer service skills, active listening skills, and proven interpersonal, communication and problem resolution skills
  • Strong French and English communication skills

You may also have:

  • Contact Center working experience is considered an asset
  • An understanding of predictive dialer equipment and payment collection systems is an asset.

Anticipated start date: Janurary 2021

Working Conditions

  • Your assigned, full time shift may fall anywhere within the hours of 7:00AM to 10:00PM Monday to Friday and 8:00AM to 6:00PM Saturdays, Sunday’s are off.
  • Advisors will need to work on-site for 3 months before they can qualify to work from home.
  • This is a full time, permanent opportunity.

Scotiabank's response to COVID-19

Scotiabank’s main priority has always been the health and safety of our employees and customers. We have rapidly deployed extensive and proactive preventative measures across the Bank and we continue to follow all guidelines provided by government officials. Many of our workspaces have been reconfigured to allow for physical distancing. We have emphasized preventative hygiene practices and have increased sanitization protocols for our various branches and locations. In addition, we are providing virtual medical assistance for our operations and customer contact center employees in order to support them with any medical inquires and/or concerns they may have. Scotiabank is committed to create and address health and safety plans for the future as we overcome this crisis together.


Location(s): Canada : Ontario : Ottawa

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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