At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
Overview:
In a team environment, manage an assigned portfolio of client accounts with outstanding payments owing to Xerox Canada.
Manage a given portfolio of client accounts within the guidelines of Xerox policies and procedures to ensure compliance to Xerox contractual obligations and expedite payment of the account. This includes: (1) The collection of accounts as assigned and maintaining efficient portfolio performance. (2) Conclusively resolving all issues while mitigating loss exposure to Xerox through the collection of delinquent accounts. This involves working closely, and coordinating, with various Xerox departments including Sales, Credit, Legal, Customer Relations Centre, and Service.
Note: This is currently a hybrid position based out of our head office in Toronto
Essential Functions:
- Manage an assigned portfolio of client accounts with outstanding payments owing to Xerox Canada
- Achieve assigned Accounts Receivable targets
- Identify disputes when raised through discussion with clients. Prepare documentation expediently in order to achieve resolution in line with Xerox policies
- Secure a positive outcome to client contacts in the form of a payment commitment and/or identify, resolve, or escalate all barriers to customer payment or obtain agreement with client on the proposed resolution to an issue
- Maintain systemic and timely follow-up of customer payment promises and issues through the use of on-line customer logs and other administrative tools and resources
- Prepare required correspondence to customers (external and internal) in a timely and professional manner
- Understand contract documents and terms of obligations to achieve assigned Accounts Receivables targets
- Provide French language support to assist Collections Services / Legal Counsel Team
Skills & Qualifications:
- Fully Bilingual (English / Canadian French)
- Previous collections experience is required
- University degree, Community College Diploma, or equivalent business experience
- Excellent negotiations skills
- Excellent interpersonal and communication skills, and the ability to interact effectively with both internal and external clients under difficult and sometimes emotional circumstances.
- Highly motivated, self-starter, who can work with a team, and independently
- Ability to multi-task, be well organized, and responsive to changing simultaneous priorities
- Extremely customer-focused
- Strong telephone, organizational, and problem-solving skills
- Ability to work quickly in high-pressure situations
- Superior attention to detail