Billing Coordinator

We are delighted to be seeking an additional Billing Coordinator to join our SE Home Office team. The successful candidate will be responsible for conducting all centralized billing activities for public and/or private payors, ensuring all tasks are completed accurately and on time.

This is a hybrid full time 12 months contract role. The role is primarily virtual with occasional travel to the Markham office for specific business needs.

RESPONSIBILITIES:

• Processing of Government Billing including:
  • Process electronic or manual billing, reconciliation files and reports within the guidelines and time frames set by the agency and/or internally. Update data, communicate and participate as needed to resolve billing disputes.
  • Reconcile data and payments accurately and in timely manner. Maintain accurate payment reconciliation logs identifying and following up on any discrepancies to resolve.
    
    
• Processing of Private (Direct to Consumer / Agency / Business to Business Contracts) Billing including:
  • Process invoices and supporting reports accurately within the guidelines and timeframes set by agency and/or internally using various automated and manual processes.
  • Process multiple types of payments accurately to relieve sub-ledger accounts in a timely manner. Work closely with internal staff to investigate and resolve billing disputes. Update data in system and issues adjustments as needed to resolve billing disputes.
  • Actively review outstanding accounts and follow collections process to pursue overdue accounts in timely manner. Escalate as needed to mitigate revenue risks.
    

• Other Activities
  • Investigate issues in timely manner, apply critical thinking skills and make connections from past experiences as part of continuous development. Identify issue and resolution impacts and risks, escalate for higher level review and support/decisions appropriately.
  • Adapt quickly with positive attitude to new systems and processes, participate with testing and process development activities, identify opportunities for continuous improvement.
  • Apply strong attention to detail in an efficient manner to effectively perform time sensitive tasks with high degree of accuracy.
  • Provide excellent customer service to all internal and external clients.
  • Perform all tasks within policy and processes provided, actively learn and use new tools.
  • Maintain process documents related to assigned tasks for accuracy as business changes occur.
  • Team support – provide coverage for critical tasks during absence of other team members to ensure business needs are met by the team overall. Share knowledge and work collaboratively with team members.
  • Interface with designated team staff, manager and IS department for purposes of troubleshooting and resolving system issues, following up to resolution. Provide subject matter expertise, data, collaboration and support to other teams as needed.
  • Recommend improvements to processes, systems and/or reports to address specific issues or increase efficiency/effectiveness.
  • All other reasonable duties as assigned

REQUIREMENTS:

• Experience with billing/invoicing, accounts receivable payment processing and collection processes, in both business to business and direct consumer streams, is strongly preferred. Healthcare industry experience would be considered an asset.
• Strong verbal and written communication and customer service skills are required.
• Proven efficiency to deliver high quality of work for routine processes.
• Ability to work both independently on a day-to-day basis and also as a team and with higher level roles when guidance is required.
• Demonstrated clear and concise communication skills.
• Candidate needs to have proven problem-solving skills, be very detail oriented while understanding rationale and impacts of actions and show strong sense of initiative and accountability for accuracy of work.
• This position may require working standard hours aligned with customer’s time zone to meet National business needs.
• An ability to prioritize, multi-task and self-organize to deal with competing priorities and meet deadlines is required.
• Individual must be agile and comfortable working in a fast paced and changing environment that strives for efficiency and ongoing improvement. Capacity to adapt and learn new systems and processes with a positive confidence is required.
• Intermediate to advanced skills in MS Excel is required. Practical experience working with Great Plains (MS Dynamics) systems is preferred. Experience with Procura or AlayaCare may be a benefit.
• Post-Secondary education in Business or Healthcare Administration/Accounting.is considered an asset
• This is a hybrid role and could require travel to our Markham office once-twice month

ABOUT US:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.