Supervisor, AP Reporting and Client Experience

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including M&M Food Market, Fas Gas Plus, Pioneer, RaceTrac, Superpumper, Ultramar, Chevron, Esso, and ON the RUN.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

Position Title: Supervisor, AP Reporting and Client Experience

Team and Location: Purchase to Pay – Calgary, AB

Salary: $ 91,000/year

Position Summary:

Reporting to the Manager - Payments, Reporting and Client Experience, this position leads a team responsible for vendor statement reconciliations, accounts payable transaction analysis and reporting and a team responsible for resolving inquires related to the Purchase to Pay function with Finance Shared Service. The role will have a strong focus on maintaining Service Level Agreements, and utilizing business acumen, analytical skill, and a client focused mindset to deliver exceptional service to both internal clients and external suppliers. This position will establish common streamlined processes and internal controls, and drive automation in a cost-effective manner to enable Parkland to achieve synergies.

This is an exciting and challenging opportunity for an ambitious, self-motivated and enthusiastic individual who is looking for an opportunity to learn with a vibrant and fast-growing company.

Key Responsibilities:

Strategic

• Plans and oversees requirements of reconciliations and reporting related to accounts payable transactions.
• Plans and oversees customer focused mindset delivery in responding to inquiries from both internal clients and external Suppliers related to accounts payable, payment remittance, vendor statement reconciliation, GL reconciliation and/or ad hoc reporting requests,
• Establishes common streamlined processes and internal controls, as well as drives automation in a cost-effective manner to enable Parkland to achieve synergies.
• Understands and collaborates with the business and leadership to set appropriate service level expectations that are realistic, measurable, and achievable.
• Identifies and manages important opportunities, constraints, and risks in operations, offering timely resolution support.
• Works with IT and others support teams to continuously identify process improvement capabilities and implement technology where justified; auto match processing, control reporting, payment processes, procure to pay, ACH payments.
• Subject Matter Expert of the ERP Accounts Payable modules: identify requirements, write test scripts, participate in testing upgrades, provide training to team members, and act as a change agent for enhancements as applicable.

Leadership

• Direct supervision of 9 Analyst level positions
• Demonstrates strong leadership, team resource planning and performance management, with the ability to lead and promote change with positivity.
• Develops key performance metrics (KPI’s), considering both quantifiable and qualitative factors. Measures team performance against set KPI’s.
• Provides the team with clear vision, goals, and priorities, setting clear expectations of roles and responsibilities, identifies and communicates best practices.
• Provides coaching, direction and leadership support while promoting a client-focused, solution-based delivery results to align with Service Level Agreements.
• Responsible for the recruitment process; screen candidates, create interview guides, conduct candidate interviews, candidate selection.
• Provide training to new employees on company policies and procedures, as well as the responsibilities of the Accounts Payable Supervisor role.
• Facilitates the individual team member goal setting process.
• Promotes and facilitates team members personal development.

Operational

• Oversight of the reporting and resolution of Receipts Not Vouchered transactions, Suppliers in Credit balance and Payment on Hold transactions, as well as ad hoc reporting requests. Set KPI’s for resolution and provide weekly reporting.
• Service Level Agreement reporting related to Client Experience tickets.
• Review and sign off on the monthly corporate withholding tax supporting documentation, remittance calculation and filing.
• Authority Matrix Administration.
• Analyze information and provides results with the requirements of periodic audits; internal risk and controls, as well as external auditors.

Qualifications and Skills:

• CPA Accounting Designation, or in progress.
• Minimum 7 years of experience in Accounts Payable or Finance / Accounting related functions.
• Working knowledge of large ERP Systems: JDE, SAP, Peoplesoft, Great Plains or similar.
• Working knowledge of the ‘procure to pay’ process, including automated workflow approval systems.
• Strong planning, leadership and influencing skills.
• Strong continuous improvement mindset.
• Strong proficiency in Microsoft Office with focus on being an Intermediate level of proficiency with Microsoft Excel
• Demonstrated capability to serve the business as a highly valued customer
• Ability to develop and maintain collaborative working relationships.
• Strong critical analysis and problem-solving skills.

We Offer:

• Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
• A share in our success through the Employee Share Purchase Plan and 100% company matching.
• A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
• Participation in Parkland Pledge, an employee-driven charitable giving program.
• An employee referral program – earn up to $2000 for your referral.
• In-house learning and development opportunities, leadership training, international opportunities.
• Discount Programs and Educational Scholarship Programs for family members.
• Save on gas at our participating gas stations across Canada (Chevron, Fas Gas, Ultramar, and Pioneer).
• A safety focused work environment and ongoing safety training.

Please note:

• Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
• Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
• Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

This position will close on May 3, 2024 or when a successful candidate is found.

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