Director of Retail, Banff Jasper Collection by Pursuit

The Director of Retail (“DOR”) is responsible to oversee all retail operations across the Banff Jasper Collection.
Retail responsibilities include buying, inventory management, management of a retail distribution center and
overseeing (11) retail outlets that include gift shops and integrated attraction photo experiences. The DOR is
responsible to identify and manage the business to achieve or exceed established targets and to create and
manage ongoing budgets. The DOR oversees a team of retail leads and associates to be sure locations are wellprepared for seasonal opening/closing dates and ensures that store layout, appearance, merchandising,
inventory, and service levels are maintained at the highest quality level.

• Full benefits including medical, dental, vision; RRSP matching
• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

• Develop short, medium and long-term strategic retail plans to grow the retail business
• Plan unique assortment opportunities to drive revenue in all locations
• Directly manage the warehouse, purchasing and retail systems teams, and support the execution strategy
  for all Banff Jasper Collection retail outlets (11)
• Create and deliver retail sales training programs for retail managers and associates
• Ensure ongoing forecasting and reforecasting of retail store budgets, including Labor, Operating
  Expenses, Cost of Sales, Inventory costs stores: a) sales; b) cost of sales; c) inventory; d) labor.
• Execute new retail infrastructure initiatives from ideation through to execution stages of project
  planning
• Develop a purchasing and inventory lifecycle plan for all retail outlets in the Banff Jasper Collection
• Monitor retail purchasing with a focus on high % margins and driving revenue, maximizing margin
  dollar velocity
• Manage inventory to ensure safety stock is in place, out-of-stocks are minimized and inventory overages
  are limited
• Establish procedures to minimize inventory loss, theft
• Review, analyze and report on all P&L metrics, developing actions to control labor and maximize revenue
  opportunities
• Coordinate merchandising plans for retail outlets, supporting retail managers, retail warehouse
  operations, and operational managers in each property
• Ensure health & safety protocols are followed in all retail locations selling food items
• Develop and implement store opening/closing and training procedures
• Manage accounts payable processes for retail expenses
• Ability to forecast future retail buying plans and present a retail receipt and sales flow to the VP, Retail
  for purchasing decisions
• Regular travel between Banff, Jasper and Golden will be required

• Minimum 3 years of experience working in a retail leadership role required
• Experience managing teams in multiple retail units required
• Experience interviewing and hiring retail team members required
• Solid knowledge of purchasing, merchandising, and budgets required
• Experience with Point of Sale systems and setups required, Retail Pro preferred
• Experience with labor scheduling tools strongly preferred
• Must be able to utilize standard MS Office tools including Excel, Word, PPT, Teams
• Experience and understanding of the travel & hospitality industry preferred

Expected Behaviours

• Strong “can-do,” attitude with willingness to be flexible and adaptable
• Ability to make decisions, solve problems and exercise good judgment with limited supervision
• Apply business knowledge to develop and deliver innovative, value-added solutions
• Strong commitment to building positive working relationships
  
• Project management skills with ability to drive stakeholder accountability for quality, on-time, on budget
  delivery
  
• Willingness to work with geographically-dispersed teams in a seasonal environment
  
• Curious, with an eye for innovation and trends – a forward thinker
  
• Resourceful, with a strong desire to solve problems and create new solutions
  
• Ability to organize and prioritize multiple tasks in a fast-paced environment
  
• Sense of urgency to complete job duties accurately and in a timely manner
  
• Solid written, verbal communication skills and standard computer skills
• Hospitality and service-focused mindset including the ability to work with both internal and external
  partners
  

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes at a high level what the DOR does, but no document can anticipate every single
task, issue or project that could come up. We work as a team and believe that we succeed together – these job
duties may change based on the needs of the team and company as a whole.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.