NIGHT AUDITOR

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Night Auditor to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. Job Title: Night Auditor Property: Vintage Hotels & Niagara’s Finest Hotels ***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. *** This posting is for an existing/new vacancy within Lais Hotel Properties Limited. Position Summary: To balance daily revenue and cash receipts and reconcile numerous reports on daily business transactions for Niagara’s Finest Hotels. Duties and Responsibilities: Primary Responsibilities: * Front desk duties include check in/check out procedures * Responsible for reports & photocopies * Performing accounting procedures * Balancing all departments in Food and Beverage * Answering phones in a professional manner * Working with Maestro system * Taking guest reservations on an occasional basis * Taking messages and forwarding to the appropriate departments * Dealing with guests in a professional service-oriented manner * Responding to guest complaints * Having a thorough knowledge of Niagara’s Finest Hotels’ products and services * Actively seeking ways to meet guests’ product or service needs Secondary Responsibilities: * Able to deal with minor disputes * Performing minor maintenance when required * Responsible for evening Guest requests * All other duties as assigned Technical/Managerial/Administrative Requirements: * Valid computer knowledge * Accounting experience * Professional phone etiquette Professional Requirements: * Basic accounting skills * Mathematical skills * Numerical aptitude * Front desk experiences an asset * Second language an asset * Previous up-selling and/or sales experience is considered an asset Personal Attributes: * Flexible and co-operative team player * Dependable * Ability to work with minimal supervision, self-motivated * Excellent communication ability * Confidence in selling and up-selling products and services * Positive sales-oriented personality * Desire to meet goals * Ethical and honest Physical Requirements: * Ability to work steady nights * Close quarter environment * Patience in dealing with guests and balancing multiple demands Questions, quoting the job title and location, may be directed to [email protected] [[email protected]] Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

The Night Auditor is responsible for balancing daily revenue, reconciling business transaction reports, and performing front desk operations. They also handle guest requests, resolve complaints, and ensure professional service standards throughout the night shift.

Candidates should possess basic accounting skills, mathematical aptitude, and valid computer knowledge. Previous front desk or sales experience is considered an asset for this role.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Data entryPreferred
• AccountingPreferred

Identified from the job description. Confirm important requirements above.

• Accounting
• Front desk operations
• Maestro system
• Mathematical skills
• Customer service
• Conflict resolution
• Up-selling
• Phone etiquette
• Data entry
• Reporting
• Night auditing
• Communication
• Time management
• Problem solving
• Taking Messages
• Patience
• Professionalism
• Cash Receipts
• Ethical Standards And Conduct
• Self-Motivation
• Auditing
• Customer Service
• Cooperation
• Sales
• Selling Techniques
• Mathematics
• Telephone Skills
• Upselling
• Reservations
• Balancing (Ledger/Billing)
• Customer Complaint Resolution
• Honesty

• Hospitality
• Finance & Accounting
• Customer Service & Support
• Administrative
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week