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Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Urban area Hotel, motel, resort Resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Work with minimal supervision Experience and specialization Computer and technology knowledge Multi-line switchboard Central reservation system (CRS) Spreadsheet Internet Sales experience Hotel and convention services Additional information Security and safety Bondable Criminal record check Transportation/travel information Own transportation Valid driver's licence Public transportation is not available Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness Benefits Financial benefits Group insurance benefits Life insurance Night shift premium Registered Retirement Savings Plan (RRSP) Other Benefits Other benefits

What you’ll do

The night auditor is responsible for registering guests, processing arrivals and departures, and managing room reservations. They must balance cash reports, maintain vacancy inventories, and provide general information about hotel facilities and local points of interest.

Requirements

Candidates must have a high school diploma and between 2 to 3 years of experience in the hospitality industry. Proficiency with central reservation systems, spreadsheets, and a valid driver's license are required.

Benefits

• Group Insurance • Life Insurance • Night Shift Premium • Registered Retirement Savings Plan (RRSP)

Listed skills

• Customer service · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Complaint Resolution
• Reservation Management
• Foreign Currency Exchange
• Cash Balancing
• Financial Reporting
• Inventory Management
• Emergency Procedures
• Multi-line Switchboard
• Central Reservation System (CRS)
• Spreadsheets
• Customer Service

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Finance & Accounting