AR - Accounts Receivable Technician

OVERVIEW Fastco is seeking a detail-oriented and experienced Accounts Receivable Technician to join our Finance team and work closely with the Credit Manager. The ideal candidate will have a strong background in accounts receivable and a proven ability to manage day-to-day receivables activities effectively. This role requires a meticulous and organized individual who can efficiently manage customer accounts, proactively engage with customers to facilitate timely payments, and oversee the day-to-day processing and management of payments for incoming orders. RESPONSIBILITIES Order Management 50 % Manage customer orders on a day-to-day basis, ensuring orders are processed accurately and efficiently. Follow up on orders identified as prepaid to obtain and confirm payment. Release orders for processing and shipment once payment has been received and verified. Work closely with the Customer Service Representative (CSR) team to coordinate order status, payment, and release requirements. Maintain clear and timely communication with internal teams to ensure orders are processed without delays. Customer Communication & Customer Account Reconciliation 20 % Build and maintain positive relationships with customers to facilitate smoother collections processes. Address customer inquiries related to invoices, payments, and account balances in a professional and timely manner. Work closely with the customer service, sales, and marketing teams to ensure accurate and timely invoicing. Reconcile customer accounts and resolve any billing discrepancies. Customer Collections 20% Implement effective collection strategies to minimize outstanding receivables. Communicate with customers to address payment delays, resolve disputes, and negotiate payment plans Monitor and manage aged receivables, taking appropriate actions to accelerate cash inflows. Cash Application 10% Accurately apply incoming payments to customer accounts using our ERP software Reconcile discrepancies between payment amounts received and outstanding invoices Investigate and resolve payment-related issues promptly. QUALIFICATIONS AND SKILLS Have a minimum of 3 years of experience in accounts receivable with a strong understanding of accounting principles Excellent communication and negotiation skills for interacting with both internal teams and external customers. Proficiency in using an ERP system and Microsoft Excel for data analysis and reporting. Detail-oriented with a high level of accuracy in data entry and customer account reconciliation. Ability to work independently and collaboratively in a fast-paced environment. Have a DCS, ACS in accounting or administration, college level. Proficiency in spoken and written French & English needed to ensure communication with clients across Canada. Master of the MS Office suite mainly Excel and Outlook. Knowledge of SAP Business by Design would be an asset.

The role involves managing day-to-day accounts receivable activities, including processing customer payments and handling collections. It also requires responding to customer account inquiries and collaborating with internal departments to ensure smooth order processing.

Candidates should hold a college diploma or attestation in Accounting or Administration and be bilingual in English and French. Proficiency in Microsoft Excel and experience with ERP systems are highly valued.

• Customer servicePreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred

Identified from the job description. Confirm important requirements above.

• Customer Collections
• Payment Processing
• Account Reconciliation
• Customer Service
• Microsoft Excel
• ERP Systems
• Bilingualism
• Attention to Detail
• Organizational Skills
• Communication Skills

• Finance & Accounting
• Customer Service & Support
• Administrative

Minimum education

College diploma

Minimum experience

3+ years

Posting language

English

Working hours

40 hours per week