Night Auditor

Job summary

The Night Auditor is responsible for managing front desk operations, including guest registration, check-outs, and settling accounts during overnight shifts. They also perform nightly financial audits, balance daily charges, and ensure all guest complaints are resolved efficiently.

Job details

THE OPPORTUNITY: Night Audit PAY RANGE: $19.51-$20.18 THE COMPANY: With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. To learn more about InnVest Hotels, visit https://innvesthotels.com/ ACTIVITIES: The duties and responsibilities for the Night Auditor include, but are not limited to the following: · Consistently provides exceptional customer service by exceeding guests expectations. · Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float. · Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained. · Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. · Audit all income postings and charges. · Record and balance staff and house charges. · Prepare and transmit credit card deposits. · Process city ledger work to accounting. · Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required. · Takes ownership of all guest complaints and rectify the complaint quickly and efficiently; · Communicates information regarding Guests’ needs to other Team Members and Departments. · Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions · Adhere to all health and safety guidelines and standards. COMPETENCIES WE ARE SEEKING: · Previous front office or accounting experience required · Proficient with Microsoft Word, Excel, network systems · Strong data entry, analytical and communications skills · Ability to recognize and correct guest service issues in a courteous and professional manner · Proven ability to be organized, multi-task and prioritize; ability to work within deadlines · Completion of High School, GED or equivalent · Ability to work flexible shifts (weekday or weekend overnights) InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted. Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

What you’ll do

The Night Auditor is responsible for managing front desk operations, including guest registration, check-outs, and settling accounts during overnight shifts. They also perform nightly financial audits, balance daily charges, and ensure all guest complaints are resolved efficiently.

Requirements

Candidates must have previous front office or accounting experience and proficiency in Microsoft Office applications. A high school diploma or equivalent is required, along with strong analytical skills and the ability to work flexible overnight shifts.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Accounting · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front office operations
• Accounting
• Microsoft Word
• Microsoft Excel
• Data entry
• Analytical skills
• Communication skills
• Conflict resolution
• Multi-tasking
• Time management
• Cash handling
• Financial balancing
• Emergency procedures
• Communication
• Management
• Prioritization
• Investments
• Professionalism
• Customer Service
• Auditing
• Balancing (Ledger/Billing)
• Data Entry
• Multitasking
• Accounts Receivable
• Reservations
• Deposit Accounts
• Emergency Procedures
• Front Office
• Customer Complaint Resolution
• City Ledgers

Job areas

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks