Guest Service Agent (Full Time) - Night Auditor

The duties and responsibilities for the Night Auditor include, but are not limited to the following: * Consistently provides exceptional customer service by exceeding guests’ expectations. * Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float. * Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained. * Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. * Audit all income postings and charges. * Record and balance staff and house charges. * Prepare and transmit credit card deposits. * Process city ledger work to accounting. * Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required. * Takes ownership of all guest complaints and rectify the complaint quickly and efficiently; * Communicates information regarding Guests’ needs to other Team Members and Departments. * Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions * Adhere to all health and safety guidelines and standards.

The Night Auditor is responsible for managing guest check-ins and check-outs while performing nightly financial audits and balancing daily charges. They also handle guest complaints and ensure adherence to emergency and safety protocols.

The candidate must be able to perform financial reconciliation and use computer systems for nightly processing. Strong customer service skills and the ability to follow strict health and safety guidelines are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Night Audit
• Payment Processing
• Financial Balancing
• Account Reconciliation
• Guest Relations
• Emergency Procedures
• Health and Safety Compliance
• Reporting
• Front Office Operations

• Hospitality
• Customer Service & Support
• Finance & Accounting

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week